NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Stay away from ReadyNAS (and Netgear) if you want support after the warranty is up.
I have a ReadyNAS product that had a power supply failure literally 5 days after the 5 YEAR warranty expired. Netgear's answer: Tough luck, the unit is out of warranty, was end of life some time ...
Losing the PSU 5 days after the warranty expires totally sucks - and it would have been nice if Netgear had offered a warranty replacement anyway. Farokh would have been praising them to the skies, instead of sharing his frustration/disappointment.
But Netgear was not under any obligation to do that, and I agree with mdgm that the 5 year warranty on business units is quite generous.
The good news is that farokh is up and running (and there are SFX supplies readily available that will fit into the Pro line).
No, netgear didn't have any obligation I agree, it just would have been nice to see in this instance a little bit of grace on their part. I had a Vizio TV that had problems prior to the warranty going out (we couldn't re-produce the problem though during the warranty period) and then 3 weeks after the warranty period expired (months later) it happened again. Vizio was fine with it and gave us a bigger and better TV delivered and installed in our house by a 3rd party company (they could have just shipped it in a box to our house but they went above and beyond.) Also the unit was new, not refurbished (came right out of a retail sealed box.) Best of all, all of the CSR's spoke perfect english and we were never once sent to a foreign nation for support.
Why am I saying all this? Well I thought Vizio was just a cheap TV company but after going through the experience I've learned that they stand behind their products and go out of their way to fix issues. Based on how I was treated I will likely buy another Vizio TV.
Back on point though, even though this instance sucks and you can buy replacement power supplies it still stinks that it happened the way it did. Does that change my personal opinion on Netgear, no. Will I still buy them for myself and others, yes (I'm sure many netgear people were wishing I'd just leave!)
Even though netgear releases buggy firmware that I"m not even technically supposed to be running on a few of my units I think the units are built well, use quality hardware, and overall I really like the netgear brand. Most of my networking equipment is netgear.
ifixidevices wrote:
No, netgear didn't have any obligation I agree, it just would have been nice to see in this instance a little bit of grace on their part.
I'd say we are in agreement then.
The only thing I'd add is that Netgear does need to take their spares inventory into account. That likely does limit them, at least in some geographies.
Isn't the Ultra4 PSU the same as (or compatible with) the NVX PSU?
(I could desassemble both as I have both, but I'm too lazy to do that just to satisfy my curiossity ;) )
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
