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Sub folders missing using web access but visible in File Explorer
Hi. I have sub-folders missing when I access the ReadyNas through a web page. When I access through "Admin" and also "ReadyCloud" web access, I get folders from A to F but G to W are missing. I can access G-W through Windows 10 File Explorer to the Nas and they also have their files intact. I've tried Edge and Firefox both only list up to the last "F" sub-folder. I've re-installed the OS and downgraded to 6.10.4 (to stop the looping) but nothing has changed folders still missing. Then did the Factory Default twice and the problem is still the same. This issue also happens on my laptop using Chrome and the listing always ends at the same folder name, so I don't think this is a browser issue. Any ideas would be most welcome, thanks.
Bell98 wrote:
So....
33197 files moved out 10182 files now visible
7869 folders moved out 830 more folders gained
ratio wise not a great improvement but at least I can see more.
for info originally I had 241 folders in the top directory.
Try enabling http as a file sharing protocol for the share, and then see if http://nas-ip-address/Documents lets you see all the files.
I tried a subfolder that has about 4000 files. When I use the admin interface you are using, It didn't display the full list. When I pulled the scroll bar all the way to the bottom, it retrieved a few more. I had to repeat it quite a number of times before I reached the last file. So it eventually showed them all, but it took a fair amount of time.
The second path uses a very different (and very dated) presentation, but it did show me all the files in one go.
Though the RN100 systems do have quite limited memory, and might behave differently.
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Does the next folder name contain any unusual characters?
I'm aware of a script for fixing shares that have gone missing from the UI, but not folders within a share. AFAIK, the UI does not keep its own record of folders, just shares.
Are you comfortable with the Linux command prompt via SSH?
.
As far as I can see no
FSX is the last visible folder I can see - Garden Design has 2 zipped folders in it but I don't see any "Illegal Characters" in it
and I've unzipped them and looked at those - they see legal. FSX has a zipped and the unzipped version - again nothing that looks illegal there.
I've used the SSH before to rid the Clam anti virus files that were filling the OS before.
PS Thanks for your response.
But I'm not very good at inserting image of file explorer - the folder is named in straight English "Garden Lights"
Bell98 wrote:
I have sub-folders missing when I access the ReadyNas through a web page. When I access through "Admin" and also "ReadyCloud" web access, I get folders from A to F but G to W are missing. I can access G-W through Windows 10 File Explorer to the Nas and they also have their files intact.
Just to clarify - You are seeing all the subfolders with file explorer? But they are missing from the web interface?
Also, when you access as admin, are you accessing https://nasname/sharename or are you access via https://nasname/admin and then browsing the share from the shares page in the admin web ui?
Thanks Stephen. I can fully access the files and folder through File Explorer via ReadyNas as a network resource and I have also mapped the ReadyNas\Documents to a Z:\ drive. Everything is there.
I'm accessing the ReadyNas via it's ip address - 192.168.XX.XX then fill in the login request using the admin login.
Instead of getting to the end of the Documents it stops early after the FSX folder then starts listing files in the top directory.
In the Accounts page there is only one user listed - "Admin". After the Factory Default reset I've not added any other users apart from myself to start up the ReadyCloud service.
Thanks for helping.
About how many subfolders do you have? If you add a level (for instance create an A-D folder and move all the subfolders that start with A through D into it), do you then see some of the "G" folders? Or are the same folders missing?
Also, did you ever see all the folders in the browser interface (with the number of folders that you have now)?
Bell98 wrote:I'm accessing the ReadyNas via it's ip address - 192.168.XX.XX then fill in the login request using the admin login.
Do you mean https://192.168.xx.xx/admin or https://192.168.xx.xx/Documents? If you just enter https://192.168.xx.xx it likely is redirecting to https//:192.168.xx.xx/admin - but I want to be sure I know where you are.
The admin path should show you something like this:
The documents path would look something like this:
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