In the middle of copying files from an external hard drive, I got the message "The system cannot find the path specified. (3)" and now I cannot copy any files from any source (PC, external or internal hard drive. I am running Windows 10 Home 64 bit version 1703 and use Directory Opus to copy and move files. Directory Opus brings up the UAC to elevate the UAC. This did not appear before the change.I am able to copy files from that particular ReadyNAS 214 to another ReadyNAS 214 with no problem. All the permissions appear to be indentical on both machines.I have rebooted the computer (twice) and both ReadyNAS 214's. Any ideas?

If you are using the NAS hostname, then try using the IP address. Also try entering a Windows credential for the NAS (using a NAS account logon). You can use the NAS admin account for this if you don't have any users configured on the NAS. If you've never entered a credential, begin by typing "credential manager" in the windows search bar.

I mapped a new network drive using the IP address a second time using the "log in using different credentials" with the admin NAS account and password and got the same results: I checked the Credential Manager in WIndows Settings and it shows the new addition with the NAS admin account and password. I assume there is nothing more I can do on that front. What I really don't understand is how/why it happened in the middle of copying files. Over the last couple of months I have have dumped litterally terabytes of data onto that NAS with no problems at all. Am I right in thinking an OS reinstall is the next likely step? I do have backups of all the files on there if I screw that up but we're talking just under 16 terabytes that would need to be reloaded.

I don't recommend an OS reinstall at this point. Check that SMB is still enabled on the NAS, and perhaps try toggling it off/on. Also check that the volume hasn't been place in read-only mode (look at the logs). Also, try opening CMD on the PC and entering net use * /delete net use t: \\nas-ip-address\data /user:admin nas-admin-password and see if that successfully maps the data volume to drive letter t.

The SMB protocol is still enabled on the unit but I was unable to toggle it off/on on the backups share as SMB is the only protocol enabled. The other shares have AFP and DLNA enabled as well as SMB. No mention in the logs about read-only access and the Shares tab on the Admin Page show read/write access for all the shares. I happened to notice the message "Network changed" on the affected box itself yesterday but don't know if there were any additional messages. Nothing showed up in the logs and I still could not copy files to it. Can I specify the affected unit in the "net use * /delete" command? I would rather not mess with the unit that is still working (and in fact is still in the process of backing up my rather large E drive as I type this).

Yes, you can specify the affected drive letter. The reason for recommending that you delete them all is because ot the Windows restriction of using different credentials for two different connections to the same server. By deleting them all, you are assured that is not a part of the problem. But you can certainly try just the one first, especially if you believe that is the only connection to the NAS. Net use ? will give you all the options. I recently had a similar issue with the shares on my EDA500 and had to toggle the SMB protocol. You can always temporarilly enable another protocol if you need to.

Unable to copy files to ReadyNAS 214

21 Replies

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StephenB
Guru - Experienced User
Oct 21, 2017
If you are using the NAS hostname, then try using the IP address. Also try entering a Windows credential for the NAS (using a NAS account logon). You can use the NAS admin account for this if you don't have any users configured on the NAS.

If you've never entered a credential, begin by typing "credential manager" in the windows search bar.
- BillReamy
  Aspirant
  Oct 22, 2017
  I mapped a new network drive using the IP address a second time using the "log in using different credentials" with the admin NAS account and password and got the same results: I checked the Credential Manager in WIndows Settings and it shows the new addition with the NAS admin account and password. I assume there is nothing more I can do on that front.
  
  What I really don't understand is how/why it happened in the middle of copying files. Over the last couple of months I have have dumped litterally terabytes of data onto that NAS with no problems at all.
  
  Am I right in thinking an OS reinstall is the next likely step? I do have backups of all the files on there if I screw that up but we're talking just under 16 terabytes that would need to be reloaded.
  - StephenB
    Guru - Experienced User
    Oct 22, 2017
    I don't recommend an OS reinstall at this point.
    
    Check that SMB is still enabled on the NAS, and perhaps try toggling it off/on. Also check that the volume hasn't been place in read-only mode (look at the logs).
    
    Also, try opening CMD on the PC and entering
    
    net use * /delete
    
    net use t: \\nas-ip-address\data /user:admin nas-admin-password
    
    and see if that successfully maps the data volume to drive letter t.

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Unable to copy files to ReadyNAS 214

21 Replies

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