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Urgent: Cannot install applications + Access Web UI too long, and turn-off unit too long
Hi,
My uTorrent stopped downloading torrents.
I uninstalled, reinstalled it and finally tried a package I was using on my RNDU2000. It was a recent package with same 3.3 version as the one from Netgear app page. It was a deb package I got from super poussin dropbox, but it is no longer there now
After that, I couldn't uninstall uTorrent. I had to reboot and then uninstall could resume.
However, now, I cannot install any application from app pages. I get an error: Can't install application "app_name"
Uploading a deb package of teh app also fails to install
Also, since this issue:
- on boot, accessing the web UI needs a very long delay
- turn off the unit now takes a very long time where it would turn off in a few seconds
Please help, I am stuck
Also, check your router settings to see if you have it set up to block new connections (or have some other ACL which is preventing the NAS from reaching the internet).
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Today I cannot access the GUI
Stuck on the Netgear ReadyNAS logo...
Should I hard reset / restore ? :-(
I followed your instructions and sent all by PM
Please let me know how it is proceeding and the exact causes of the issue
If a hard reset is recommended for a clean system after my migration from Ultra2, I prefer to do it with a factory reset to avoid further issues
Best regards
Sent you a PM with following info:
I ended up with a factory reset as I noticed all my internet connection from NAS is down, that's why utorrent won't work, you cannot connect remotely, my baikal server cannot sync and apps cannot install unless uploaded from my disk as a deb package
However, issue is still same after a factory reset, format volumes and create a new empty one:
- very long time to access GUI once booted
- very long time to turn off
I also noticed 2 issues:
- sending test mail fails with error 5008010003
- Apps page doesn't show any app
I now recall that I did not receive any email alerts since yesterday when the issues started, so it was probably already present
It is just like the NAS can connect to my local network as I can see it and look at shares from PC, but it cannot connect to the WAN
Nothing changed at the router side or switch
I downloaded logs before factory reset and I can download other logs from current state
Please help me fix the issue or check if it is hardware fault and really needs an RMA. This will cost me a lot of time however, so if it is not needed it will be great
This command seems to confirm the issue:
root@NAS-01:/# ping www.google.com PING www.google.com (10.0.0.1): 56 data bytes ^C --- www.google.com ping statistics --- 61 packets transmitted, 0 packets received, 100% packet loss
The LAN interface is on DHCP, the gateway adress looks good and the NAS correctly picks the right internal IP assigned via static config at the router side
Have you tried changing network cables?
Have you tried a direct-connection between your NAS and your PC?I am back from work and I could check your suggestions
Things look very bad sadly
- I tried with a new LAN cable
- I tried to plug the LAN cable directly to the router instead of the switch
- I tried 1GB and 10GB LAN ports
- I tried with IPV6 on/off
- I tried with manually setting
DHCPDNS to 8.8.8.8 on the NAS LAN ports10.0.0.1 is the router gateway. DHCP is served by the router.
NAS has DHCP enabled and correcly picks up the assigned internal IP for both LAN ports and in all above trial scenarios.
I can perfectly access the NAS from PC and from my Android devices (SMB, GUI)
Reviewing my email alerts:
- the last alert message I received was on 6.6.2017 at 00:24 saying NAS shuts down
- I didn't receive the alert message that I turned it on on 6.6.2017 afternoon
- on 6.6.2017 I noticed that utorrent cannot download. I suspected a permissions issue and tried install/unistall...
- I thought it was an install app issue but now I understand better: it was aconnection loss to the internet
I only have one LAN port on PC, so I cannot connect it directly to PC to test internet access. Internal access from LAN is smooth
I didn't update any firmware recently on my router, on the switch or on the NAS
I didn't change settings in router or NAS since a while
In the GUI, the tab with Apps doesn't list any app since my hard reset, I guess because it cannot connect to internet
Else, everything looks correct from my LAN side
Please help me. Is this something that can be caused / known to be due to hardware failure ?
How can tech support access it to debug remotely ? Tech boot mode was not helpful as the device is not connected to the web
I am disappointed as the device is brand new
chopin70 wrote:
10.0.0.1 is the router gateway. DHCP is served by the router.
NAS has DHCP enabled and correcly picks up the assigned internal IP for both LAN ports and in all above trial scenarios.
I can perfectly access the NAS from PC and from my Android devices (SMB, GUI)
Yes. So there's nothing wrong overall with your ethernet - no need to waste time with cables, etc. Your problem is pretty clearly with DNS.
chopin70 wrote:
- I tried with manually setting DHCP to 8.8.8.8 on the NAS LAN ports
That has no chance of working. 8.8.8.8 is a DNS server. That is NOT the same as a DHCP server.
Let's slow down, and take a smaller step. Set the NAS back to the way it was before you changed the settings. If you have two ethernet cables connected to the NAS, then please disconnect one.
Then ssh into the NAS, and tell us what happens with you enter ping 8.8.8.8
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