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After update firmware 6.4.0, RN10400 doesnt boot

gramoun
Aspirant

After update firmware 6.4.0, RN10400 doesnt boot

Hi

On my RN10400 Nas, i was in 6.1.9 firmware.

I update to 6.4.0 using web interface.

After update, i accept msg asking for reboot NAS.

NAS doesnt respond any more and i have a msg connection loosed

After 12h, i cant access NAS, and i have msg "Booting" on lcd screen

I ve download the firmware, and tool for recovery firmware http://www.downloads.netgear.com/files/answer_media/files/os6-recovery-tool.zip indicated in an other post https://community.netgear.com/t5/Using-your-ReadyNAS/RN104-Stuck-quot-Booting-quot-after-automatic-6...

Following instruction, i prepare a USB stick 2go 2.0 with the tool and following files are present on root :

uImage-recovery
initrd-recovery.gz
NTGR_USBBOOT_INFO.txt
ReadyNASOS-6.4.0-arm.img

I shut down NAS unplunging power.

I plug usb stick in front panel usb conector

I power on NAS, and press backup button for more then 10s, one time during post, one time during msg "booting", but nothing happen ?

What solution for recovering my NAS grrrrrrrrrrr lol

Thx for help

 

 

Message 1 of 3

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gramoun
Aspirant

Re : After update firmware 6.4.0, RN10400 doesnt boot

Ok finally it work

It s necessary to proceed :

power off the nas by unplug power connector

insert usb stick in front panel

hold backup pressed

connect power to boot

After a few second i had message usb booting

later message usb recovery

after a few minuts, system shut down

i extract usb stick and power on, updating firmawre begin

after 15m i can log in and system is ok without loosing datas

Yeah !!

 

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Message 2 of 3

All Replies
gramoun
Aspirant

Re : After update firmware 6.4.0, RN10400 doesnt boot

Ok finally it work

It s necessary to proceed :

power off the nas by unplug power connector

insert usb stick in front panel

hold backup pressed

connect power to boot

After a few second i had message usb booting

later message usb recovery

after a few minuts, system shut down

i extract usb stick and power on, updating firmawre begin

after 15m i can log in and system is ok without loosing datas

Yeah !!

 

Message 2 of 3
kohdee
NETGEAR Expert

Re: After update firmware 6.4.0, RN10400 doesnt boot

Just for clarification, you should be holding the Backup button before turning on the unit since the boot menu is on power-on on these units, not after BIOS POST like the x86 boxes. I guess I should clarify that (only for the ARM units). 

Message 3 of 3
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