NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

chi100v's avatar
chi100v
Aspirant
Feb 03, 2017

Can't connect to admin page 6.6.1

Yesterday I install BitTorrent Sync on my device, reboot system and now I cant connect to admin page.

System ver. 6.6.1

 

Please help.

1.jpg

2.jpg

3.jpg

 

 

 

13 Replies

Replies have been turned off for this discussion
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    Does RAIDar 6.2 indicate that the management service is offline?

    Can you send in your logs (see the Sending Logs link in my sig)?

    • chi100v's avatar
      chi100v
      Aspirant

      I don't know what happend but now all work fine.

      Thanks for help! =)

  • Restart device again, same problem... RAIDar 6.2 indicate what service is online. Already I wait about 4 hours and nothing happend...

     

    4.jpg

      • Tommo2008's avatar
        Tommo2008
        Aspirant

        Hi Mdgm,

         

        Im having the same issue with accessing the webui.  I see that other users have disabled antivirus however im unable to access the web ui to do this.  Can i do it via ssh?

         

        Doing a bit of self investigation I ran the following cmd:

         

        systemctl status apache2

         

        got the following:

         

        ● apache2.service - The Apache HTTP Server
        Loaded: loaded (/lib/systemd/system/apache2.service; enabled; vendor preset:
        enabled)
        Active: failed (Result: exit-code) since Fri 2017-03-03 21:11:15 G
        MT; 10min ago
        Process: 2959 ExecStart=/usr/sbin/apache2 $OPTIONS -k start (code=exit
        ed, status=1/FAILURE)
        Process: 2577 ExecStartPre=/frontview/bin/fvapps (code=exited, status=0/SUCCES
        S)
        adm

         

        and folowed by:

         

        systemctl restart apache2

         

        and got the following response:

         

        Failed to restart apache2.service: The name org.freedesktop.PolicyKit1 was not provided by any .service files
        See system logs and 'systemctl status apache2.service' for details.

         

        Any help will be great as it was working fine until the other day!

         

        Thanks

  • Upgraded to FW 6.6.1 & have several problems

    A) can't connect to ADMIN page.

    B) Restart won't work on RAIDar 6.2 page nor using BLUE button on cabinet

    C) Getting an invalid NAS CAPACITY email

     

    Using RAIDar 6.2

    - Could not find any devices

    - pressed RESCAN

    - device is quickly found and status is HEALTHY

    All 4 drives have green checkmarks showing FW 6.6.1

    The LOCATE function works correctly

    The BROWSE function works correctly [opens explorer, i can access & open docs on the NAS]

    The DIAGNOSTICS function works ok and downloads a ZIP file.  

        however RAIDar 6.2 returns "no devices found" splash screen but does find my NAS on RESCAN.

     

    Problem Details:

    A)  Clicking ADMIN PAGE I get the same V-E-R-Y S-L-O-W results as follows

    1] loading

    2] NEGEAR splash page showing FW 6.6.1

    3] Connecting splash page

    4] Password Request to ADMIN

    5] Admin Page is OffLine splash page

     

    B) Clicking RESTART on RAIDar 6.2

    1] I get the ADMIN PW popup, and enter [successfully] the PW

    2] System says "are you sure you want to restart?"

    3] I click yes/ok 

    4] nothing happens

     

    C)  The reason I even went to the ADMIN page is that I got an email that my 7TB NAS was down to 20% available,  When I checked using MS-Explorer the NAS is showing 68% available which I expect to be close to correct.

     

    I hope someone can help me.

    Thanks, Jim

    • Retired_Member's avatar
      Retired_Member

      Regarding topic C) I have no fix but can shed a light on the background:

       

      It is related to hidden resources. Download the logfiles and go to btrfs.log. You will find something like the following

       

      === filesystem /data ===
      Data, single: total=7.50TiB, used=7.48TiB
      System, RAID1: total=32.00MiB, used=896.00KiB
      Metadata, RAID1: total=1.00GiB, used=142.78MiB
      GlobalReserve, single: total=64.00MiB, used=0.00B

       

       

      The error message you get is most probably related to Metadata, indicating that yours might be nearly full.

      Switching off AV and/or de-installing all apps you do not truely need might be of help.

  • Retired_Member's avatar
    Retired_Member

    Next time you are able to get to the website disable AV. With 6.6.1 this service is getting more than busy from time to time and that does not work as designed. During those phases you might not be able to access the admin page. Just wait for 6.7 to enable AV again.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More