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90 day customer service
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90 day customer service
i bought the product on 3rd May 2018 and it says my 90 day free perid has passed. Also the reason I need to speak to someone is my wifi from the extender keeps dropping. I have the latest firmware.
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Re: 90 day customer service
Hi @Mrpaddyseymour,
Welcome to the community!
1. Please indicate the exact firmware version of the device.
2. Have you tried doing a factory reset?
3. Does the issue persist on all your devices?
4. Does the issue persist on both bands (2.4GHz and 5GHz)?
Regards,
Dexter
Community Team
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Re: 90 day customer service
- Hardware Version: EX6130
- Firmware Version: V1.0.0.24_1.0.14
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Re: 90 day customer service
Hi @Mrpaddyseymour,
1. Please indicate the results of the reset if this is something you have tried.
2. Please indicate the answers to 3 and 4 on my previous post.
3. I have sent you a message regarding the support for your device.
Regards,
Dexter
Community Team
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Re: 90 day customer service
Hi @Mrpaddyseymour,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
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