Cannot connect my new Nighthawk X4 AC2200 WiFi Mesh Extender to my router

[JOSAB]

Model EX7300v2

I am not super technical, but normally I am pretty good with most things.

I have just purchased this new WifFi Mesh Extender to replace a rather old range extender that had packed up on me.

This is supposed to take minutes to set up, but the combination between the Quick Start instructions and the App - nothing seems to be working.

The app won't find the extender.  The extender won't connect to my router.  One thing says to connect with the ethernet - another one says just use the wps button.

I am completely at a loss and would be so grateful if anyone in this community could give me the idiots, step by step guide to the set up.

I don't know if I am doing something wrong, but I cannot get it up and running.

Thank you in advance for any help.

[plemans · Accepted solution]

What router are you connecting it to? 

I'd highly recommend using the installation assistant. 

What I'd do is start over. Factory reset it by pushing and holding reset for 7-15 seconds while its powered on. 

the lights should flash/change when you've held it long enough. Then follow the installation assistant guide. 

here's a video of how: https://www.youtube.com/watch?v=yJVklshxBMk

If that doesn't work, new devices come with 90 days of free support. 

To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. 

[plemans · Accepted solution]

What router are you connecting it to? 

I'd highly recommend using the installation assistant. 

What I'd do is start over. Factory reset it by pushing and holding reset for 7-15 seconds while its powered on. 

the lights should flash/change when you've held it long enough. Then follow the installation assistant guide. 

here's a video of how: https://www.youtube.com/watch?v=yJVklshxBMk

If that doesn't work, new devices come with 90 days of free support. 

To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. 

[JOSAB]

Thank you @plemans ! I sorted it! up and running and extremely delighted with the performance so far!