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EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router

candlebot
Tutor

EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router

Router Info: 

Board ModelFirmware VersionDumaOS Name

NETGEAR XR500
V2.3.2.114

A7Legit

 

Extender Info: 

EAX20 - AX1800 Mesh Extender

 

For some reason I cannot get my extender to provide internet access to connected devices. I have the router setup and the extender setup and it just recently stopped working.

 

I reinstalled the extender to my network, and it successfully connects to the network on the setup page and completes setup. However, I am unable to access webpages when connected to the extender. Attemped on multiple devices, multiple different people attemtped multiple devices. When I attempt to update the firmware I get "error: no internet connection"

 

But on the main extender status page (mywifiext . net or the local version) I get all green lights and strong connection indicators. So it seems like my extender is connected to my router but not passing the internet signal through to the connected devices. 

 

Please let me know what other info I can provide to be helpful 

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 12

Accepted Solutions
plemans
Guru

Re: EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router

What actual version of firmware is on the extender? 

Have you tried manually updating the extender, then doing a factory reset and reinstall? 

https://www.netgear.com/support/product/eax20

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.

View solution in original post

Message 10 of 12

All Replies
plemans
Guru

Re: EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router

did you set it up using wps? 

If so, try factory resetting the extender and installing it using the installation assistant. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 2 of 12
candlebot
Tutor

Re: EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router

Nope, I set it up using the installation assistant both times 

Message 3 of 12
plemans
Guru

Re: EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router

What gateway is the xr500 connecting to 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 4 of 12
candlebot
Tutor

Re: EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router

The router is connecting to 192.

Message 5 of 12
plemans
Guru

Re: EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router

What modem/gateway does the XR500 connect to to get signal?

Did you try setting up the EAX20 using wps?

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 6 of 12
candlebot
Tutor

Re: EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router

Sorry about that, Docsis 3.1

Message 7 of 12
plemans
Guru

Re: EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router

that's not a model. Its a standard

https://en.wikipedia.org/wiki/DOCSIS

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 8 of 12
candlebot
Tutor

Re: EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router

Message 9 of 12
plemans
Guru

Re: EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router

What actual version of firmware is on the extender? 

Have you tried manually updating the extender, then doing a factory reset and reinstall? 

https://www.netgear.com/support/product/eax20

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 10 of 12
candlebot
Tutor

Re: EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router

THANK YOU, plemans!

Message 11 of 12
plemans
Guru

Re: EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router

I take it that must have worked? 

Glad to see it!

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 12 of 12
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