EX3700 connected but no internet

[Rondo457]

EX3700. Went thru Network Genie numerous times with Netgear. Factory resets.

Netgear software indicates successful install. All lites on extender are green. Device lite turns green when _ext network selected.  Spectrum Internet with SagemCom router. Spectrum

tech people have looked at system with no success.

[plemans]

if you hardwire into the extender, does it work?

Are you able to pull up the extenders gui from a browser (not genie)? mywifiext.net

What firmware do you have installed to the extender?

What sagecom router/combo device (model)? Does it use a smart connect function (one ssid name)? if so, shut it off. 

[Rondo457]

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@plemans wrote:

if you hardwire into the extender, does it work?

Are you able to pull up the extenders gui from a browser (not genie)? mywifiext.net

What firmware do you have installed to the extender?

What sagecom router/combo device (model)? Does it use a smart connect function (one ssid name)? if so, shut it off. 

---

Hardwire into extender does not work.."unidentified network"....no internet

/all lites green/ same  response as wireless.

Extender GUI 192.168.1.250 does work from Google/Chrome

No firmware installed...straight out of the box.

Spectrum Sagemcom Router/ 802.11ac wave 2-askey router

Model# RAC2V1K. No smart connect function. I suspect this extender

model has been around several years.   Thanks again.

Thanks

[Christian_R]

Hello Rondo457, 

Please try factory resetting the extender by pressing on the small black button using a pin for 15+ seconds and join the NETGEAR_EXT wifi network with a laptop or mobile device.  After you connect to the network, browse to www.mywifiext.net and follow the setup instructions.

~Christian 

[plemans]

You could upgrade the firmware prior to resetting, then do your rest, and then trying redoing your install. Its always good to do a factory reset after and firmware update. Here's the support page for the ex3700. 

https://www.netgear.com/support/product/EX3700.aspx

the release notes for the firmware walk you through updating firmware

[Rondo457]

Hi.   Netware Genie printout indicates firmware v1.0.0.76 which is current.

Did not run another setup as has been done approx. 6 times most 

recently by Netgear Support with no success with "No Internet" problem.

I noted another post asking about channels for 2G, 5G.  Any connection

with my problem  ??    Thanks

[Christian_R]

Hi Rondo457, 

Were you able to resolve your issue with support? Has support followed up on your case? If not, please send me a message with your case number and email address so I can have support follow up with you. 

~Christian 

[Rondo457]

Hi Christian.

Well, Netgear Telephone Support ?(far away) had me go thru setup procedure again. 

Must be about 7 times already in various combinations. In all 7 setups we get to end

where we connect with one of my wireless devices. All 7 times the "No Internet"

message appears. The latest time, the tech support person says I have to contact my 

ISP Spectrum and get the channels set to 6,9,11 for 2G and 153, 161 for 5g. Seems 

ridiculous since my normal non-extender/internet for 2g/5g are in that channel range

and work perfectly. The Netgear WiFi app confirms a non congested area close to my home.

What to do? Amazon seller says I am beyond 30 day return. The 90 day Netgear

support seems clueless, helpless and hopeless. In all fairness 30 days should be 

ample time to resolve.

I was not going to respond any longer to the Netgear support team

but your response on behalf of the NetgearCommunity says I need to keep the 

door open. Beyond your group there is no hope.!!!!!

[Rondo457]

Hi Christian.

My Case# 41221332. Thanks