EX6100 - 5GHz network sometimes disappears with firmware v1.0.1.36

[thib]

Hello,

I've got a problem with my EX6100 Wifi extender since upgrade to firmware v1.1.1.36.
The 5GHz network works well for a couple of days, and suddenly disappears.
The 5GHz network becomes invisible for all of my devices, while the 2.4GHz one is still usable.
I'm obliged to reset the extender for the 5GHz network to come back again.
Please note that my extender is configured as dual band access point.
I haven't had any issue of this sort with the previous firmware.

Thanks for your help.

[nhann]

Hi thib,

After you updated to v1.0.1.36, please perform a reset to factory defaults (page 39 of 48):

http://www.downloads.netgear.com/files/GDC/EX6100/EX6100_UM_27Oct2015.pdf

You can try changing the WiFi channel on your router:

http://kb.netgear.com/app/answers/detail/a_id/25182/related/1

Downgrade to previous firmware.

Contact Support about your issue for possible RMA or beta firmware:

http://support.netgear.com/general/contact/default.aspx

[thib]

Hi,

I've done à factory reset. The 5GHz network is OK for now. I'll come back here if the problem raises again.

Thanks.