Hi, The extender cannot get connected to my router with 5GHz band. Other devices do canget be connected to the router on this band. How to solve? Here is my current configuration: router to extender: 2.4Ghz band only extender to devices: both 2.4GHz and 5GHz How to make the extender to be connected to my router on the 5GHz band? Thank you!

ldm1417 wrote: Other devices do canget be connected to the router on this band. tender to be connected to my router on the 5GHz band? What speeds are they seeing (perhaps test with speedtest.net)?

I've just got connected to the router 5GHz band with Galaxy S5. Download speed: 86Mbps, Upload: 3.23Mbps (very similar as with wired connection), distance to the router: 0.5m

Are you seeing an error when you try to connect the extender to the 5 Ghz router network? If so, what error?

No, there is no error... The Extender Web Setup just says "cannot get connected to 5GHz router band". It cannot find the 5GHz SSID (other devices can find/see this SSID). Even I define this SSID manually, the Extender cannot get connected to it (other devices get connected to this SSID without any problem).

What security mode is the router using for the 5G network? Also, what channel(s) is it using? ldm1417 wrote: (other devices get connected to this SSID without any problem). Are these other devices in the same location as the extender?

[EX6150v2] cannot get connected to 5GHz band of router

11 Replies

StephenB
Guru - Experienced User
Sep 13, 2018
ldm1417 wrote:

Other devices do canget be connected to the router on this band.

tender to be connected to my router on the 5GHz band?

What speeds are they seeing (perhaps test with speedtest.net)?
ldm1417
Aspirant
Sep 13, 2018
I've just got connected to the router 5GHz band with Galaxy S5.

Download speed: 86Mbps, Upload: 3.23Mbps (very similar as with wired connection), distance to the router: 0.5m
- StephenB
  Guru - Experienced User
  Sep 14, 2018
  Are you seeing an error when you try to connect the extender to the 5 Ghz router network?
  
  If so, what error?
ldm1417
Aspirant
Sep 14, 2018
No, there is no error... The Extender Web Setup just says "cannot get connected to 5GHz router band". It cannot find the 5GHz SSID (other devices can find/see this SSID). Even I define this SSID manually, the Extender cannot get connected to it (other devices get connected to this SSID without any problem).
- StephenB
  Guru - Experienced User
  Sep 15, 2018
  What security mode is the router using for the 5G network? Also, what channel(s) is it using?
  
  ldm1417 wrote:
  
  (other devices get connected to this SSID without any problem).
  
  Are these other devices in the same location as the extender?
ldm1417
Aspirant
Sep 15, 2018
"What security mode is the router using for the 5G network?" - WPA-WPA2 Personal

Channel: Auto (64) - router can change the channel according to the changed envirounment/performance/... Could it be an issue? but the 2.4GHz band does the same...

"Are these other devices in the same location as the extender?" - yes

@
- StephenB
  Guru - Experienced User
  Sep 17, 2018
  ldm1417 wrote:
  Channel: Auto (64) - router can change the channel according to the changed envirounment/performance/... Could it be an issue?
  
  It could be. Try changing the channel on the router to 48 or 149.
  - ldm1417
    Aspirant
    Sep 26, 2018
    Why channel 48 or 149 should be more stable? The Internet Service Provider say that the router should be able to change the channels automatically according to the signal strength.

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[EX6150v2] cannot get connected to 5GHz band of router