EX6200v2

[cohru01z]

Not even 1 month old. After first software update, the lights are frozen in amber mode. Can't even do a factory reset. Even tried the advanced factory reset (hold reset for 30 sec, then power off/on while still pressing reset). I tried everything in the book. This piece of equipment is dead.

[DarrenM]

Hello cohru01z

I would suggest contacting support as the unit should be under warranty if its only a month old.

https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic

DarrenM