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EX7000 Range Extender will not connect to the internet
I recently returned a Linksys AC1200 wifi extender because it kept dropping the wifi connections and LAN connections every 20 minutes or so for about 30 seconds before coming back up. (Worked really well apart from this) Thought I would spend 2x as much on the Netgear EX7000 hoping to get rock solid performance. Not so fast!
My wifi around the house is fine from my main router. I only really bought this to plug my NAS into and have it available on the wifi network.
The first time I set it up, it asked me to update the firmware. OK, lets do that. Set that going and then have some lunch. Come back. No internet connection. Turn off/turn on. Factory reset and try that again.
No internet connection when logging into the _EXT networks.
www.mywifiext.net - cannot connect to the extender.
Log into my router (Using the main wifi). I can see the extender connected with the IP address 192.168.0.254
Log into the extender through the main wifi using the IP address and
Called Netgear support.
1. Factory reset and follow all the steps in the setup sheet.
2. Factory reset and follow all the steps in the setup sheet.
3. Factory reset and follow all the steps in the setup sheet.
”It must be your router”
”OK....It’s Netgear”
”You will need to call your ISP”
”Ok....Why?”
”You will need to change your wifi channels”
”Oh, ok, just a second I can do that now” Brings up router login.
”No, you will need to contact your ISP and ask them which channels have the least interference”
”But the wifi connection is not the problem”
”We have come to the end of the troubleshooting for the EX7000 Wifi extender, you will need to contact your ISP”
”So, it’s a router problem?”
“We have have come to the end of the troubleshooting for the EX7000 Wifi extender, you will need to contact your ISP”
”So if I change the channels and it still does not work?”
”We have come to the end of the troubleshooting for the EX7000 Wifi extender, you will need to contact your ISP”
”OK, thanks for your time”
Bangs head on desk. There may have been tears.
- EX7000
- Firmware Version: V1.0.1.78_1.0.14
Goes to the Amazon returns page....
I have finally, after two days, managed to get the EX7000 to work as advertised by downgrading the firmware to the previous version. I am not sure why this would work. Why would Netgear release a new firmware without proper testing? I am assuming that the new version adds security features that are not compatible with my Netgear router.
Now to see if the connection remains stable.
Firmware version that I downgraded to: V1.0.0.66_1.0.126
12 Replies
Just curious - have rebooted your Telstra router?
Had any kind of address reservations (IPv4<->MAC binding) in place on the router on the DHCP server (not issuing IP addresses to non-registered units)?
Any trusted-device-only scheme in place o the Telstra router (denying the access for non-trusted MAC addresses)?
"No internet connection when logging into the _EXT networks." Do the systems get a valid IP config from the Telstra router DHCP, or do these fall-back to self-assigned Zeroconfig 169.254.x.x addresses?
"www.mywifiext.net - cannot connect to the extender." some systems (like mobile OS) have to be allowed to stay on a connection without Internet access, otherwise they fall-back to other configured wireless networks.FWIW - if using the extender as a pure bridge for the LAN ports, the wireless AP could be disabled. Just in case the Netgear support is still convinced there is any interference.
Afraid, no recent practical experience (with the new firmware) on the EX7000 in extender mode.Hi Schumaku,
Thanks for taking the time to provide your suggestions. Very much appreciated. Unfortunately, I still don't have a resolution. I have been able to access the internet when directly connecting the extender to the router and using the extender as an access point.
Just curious - have rebooted your Telstra router?
Yes, a few times now.
Had any kind of address reservations (IPv4<->MAC binding) in place on the router on the DHCP server (not issuing IP addresses to non-registered units)?
Wifi access list is set to 'Allow Any'
No IP addresses have been reserved.
Any trusted-device-only scheme in place o the Telstra router (denying the access for non-trusted MAC addresses)?
No - Allow Any is set
Firewall set to 'None' and DOS protection is enabled.
"No internet connection when logging into the _EXT networks." Do the systems get a valid IP config from the Telstra router DHCP, or do these fall-back to self-assigned Zeroconfig 169.254.x.x addresses?
I am not sure. Should each of the _EXT networks have their own IP address in the router. At the moment, I can only see an IP address for the actual extender.
"www.mywifiext.net - cannot connect to the extender." some systems (like mobile OS) have to be allowed to stay on a connection without Internet access, otherwise they fall-back to other configured wireless networks.I have used my Win10 laptop. The connection is secured with no internet. IPad refuses to connect without internet.
FWIW - if using the extender as a pure bridge for the LAN ports, the wireless AP could be disabled. Just in case the Netgear support is still convinced there is any interference.
I have plugged the extender directly into the router and set it up as an access point only. I can now connect to the extender wifi and see the internet. What is this telling me?
My internet connection is downstairs. My office is upstairs. I am not able to run an ethernet cable between the two areas. The idea was to have the NAS available on the wifi for both IPad use and SmartTv media streaming (which is ethernet to the router)
I can ping the extender from the router without a problem.
I just find it strange that I cannot even log in to the extender using either of the _EXT wifi names using www.mywifiext.net, www.mywifiext.local or 192.168.0.254. But I can log in going from the main wifi network to the router and then to the extender.
If you have any other suggestions, please let me know.
Thanks
I have finally, after two days, managed to get the EX7000 to work as advertised by downgrading the firmware to the previous version. I am not sure why this would work. Why would Netgear release a new firmware without proper testing? I am assuming that the new version adds security features that are not compatible with my Netgear router.
Now to see if the connection remains stable.
Firmware version that I downgraded to: V1.0.0.66_1.0.126
