There is a known issue with the no internet connect errors on the EX7000 a fix is coming in the next firmware update.
DarrenM
Same problem as everyone else. EX7000 works correctly, but incorrectly states "Your access point has no Internet access. Check to make sure that your router has an Internet connection." Access Point mode, Hardwired to R7000, configured with static IP: 192.168.1.2.
Adding post specifically for "Email me when someone replies", with the assumption I'll see that email sooner.
I am appalled by the engineer's response. Are you kidding me Alex? I didn't have this problem with the R7000 and EX7000, but now with the R7800 and EX7000 the same thing is happening that the customers are complaining about. I had the EX7000 setup as ACCESS POINT (NETWORK CABLE FROM LAN PORT ON R7000 TO LAN PORT ON EX7000). THERE WAS NEVER A SILLY MESSAGE SAYING NO INTERNET CONNECTION! FIX THE DAMN MISLEADING PROBLEM THAT MAKES CUSTOMERS THINK THERE IS SOMETHING WRONG AND THEN WASTE TIME TRYING TO FIX IT. FIX WITH FIRMWARE UPDATE! NETGEAR SUPPORT NEEDS TO STOP WITH THESE BULL**bleep** REPLIES AND BE PROFESSIONAL. THANKS!
I am appalled by the engineer's response. Are you kidding me Alex? I didn't have this problem with the R7000 and EX7000, but now with the R7800 and EX7000 the same thing is happening that the customers are complaining about. I had the EX7000 setup as ACCESS POINT (NETWORK CABLE FROM LAN PORT ON R7000 TO LAN PORT ON EX7000). THERE WAS NEVER A SILLY MESSAGE SAYING NO INTERNET CONNECTION! FIX THE DAMN MISLEADING PROBLEM THAT MAKES CUSTOMERS THINK THERE IS SOMETHING WRONG AND THEN WASTE TIME TRYING TO FIX IT. FIX WITH FIRMWARE UPDATE! NETGEAR SUPPORT NEEDS TO STOP WITH THESE SILLY STRANGE REPLIES AND BE PROFESSIONAL. THANKS!
I would... this is my last Netgear purchase. Normally, I'd complain but have to begrudgingly give them their due: it's a 30 day warranty unless you have support. But this was not introduced in conjunction with a firmware release that you could roll back from. I hate managed appliances. But - how many people see this warning and simply go buy a new one? Think about it - you never log in unless there's a problem. You log in, see the message, replace it, reboot everything in the stack and the problem goes away.
i dont care about the 30 day thing, under consumer law in Australia you get one year at the very minimum and usually its 2 regardless of what the manufacturer wants to say. The only reason i am not pushing this issue is that for me everything works but out of principle i'll never buy netgear again. The lack of support is amazing.
Honestly it doesn't surprise me that months and months pass before a cosmetic firmware problem gets fixed.
It was far more unsettling when Netgear withdrew several of the most recent R7000 firmware releases for "security" issues. They wouldn't tell anyone exactly what had been compromised. They said we didn't really need to downgrade, but refused to say why or why not. This went on for 9 months or a year as I recall. (There are a couple long threads around this forum somewhere.)
What I find more deplorable is that EX7000 documentation doesn't explain all possible orientations of the hardware, and the pro's and cons of each. FWIW, the pictured version, that marketing probably thinks looks "sexxy", where the router is vertical and the antennas are upward at 45degree angles does not provide the greatest possible even coverage area. Instead the average person will find that horizontal positioning of the device with middle antenna perpendicular to unit and side antennas cocked outward at opposite 45 degrees angles will provide the greatest most even coverage area.
Really, Australian law forces that? So happy I live in the US ... and I have my AP vertical - I'm going to try rotating it and see if I get better signal strength. Learn something new every day... like don't try to replace a digitizer on a cheap Chinese tablet.
As a consumer, you get some reasonable protection, it stops the manufacturers taking the piss, goods must be fit for purpose etc. standard warranty is usually a minimum of 1 year. Mobile phones for example are 2 years, this ensures people are not left paying out a contract with a handset that’s broken and out of warranty. if i spend $300+ on a piece of equipment like the extender i expect it to last at least a year under normal conditions considering its used indoors, has no moving parts.
Doesn't surprise me. Last week I caught a new Sonicwall AP on a good deal on eBay and bought it. I'm pulling this one out of service as soon as I find the time. It's good for you... pretty good guarantee that they'll fix it once I bought a new one 🙂
If it was the back end, the one off patch that they gave that other person would not have fixed it. Basically, they don’t care if you’re not on support. I still haven’t replaced mine yet, the AP is still sitting in the box. No time.
The bug is caused if your ISP does not support IPv6. I am a Virgin Media customer and only have IPv4 as standard and get the error message of no internet like everone else but it does work normally - just annoying message. Virgin do have a test IPv6 gateway and if I configure to use this gateway then the error goes away.
Many internet service providers (ISP's) have been upgrading to IPv6 and guess yours has and that is why the error message has gone away.
I have done so much testing this is the cause EX7000 is expecting IPv6 network not IPv4. Being fare to Netgear its poor IPv4 is still being used by some ISP's but BT and other providers migrated a few years ago but they could just provide a simple switch so you can select IPv4 or v6 and job done.
i disagree, if the bug was ip6 related the patch could be to change where the router looks to an ip4 address, then a subsequent back end fix could be to undo what they did in the first place or my isp now supports ip6 fully rather than the psudo translation rubbish
Being a development manager, the firmware release has probably stubbed the call home request so the extender thinks it’s getting a positive answer always and reports it has an internet connection. Basically, just disabling the feature way to test this would be have the extender in AP mode, remote to it and turn off or disconnect the internet and see what error you get if any.
(10/21/2017) I have a similar problem ("No Internet connection") under different cicumstances. I am using this device in extender mode with latest firmware as of this date) I had been using it with an Asus RT-N66R Router which was "behind" a Ubee UBC1301 Residential Gateway with 100 Gbs broadband, for with few problems. Then on Thursday, 10/22/17, I updated the firmware on the Asus Router. When I came back to the room where the Netgear Extender is, it wouldn't connect. I checked its firmware and updated it via wired Ethernet connection. I verified that there was a good signal from the router and although the Extender could find the original signals (both 2.5 & 5), it would not create a valid extended signal.
After some more research, it appeared that the fault appeared to be in the Asus device. At that point, I sent off an email to their Tech Support. Sadly, they have a minimum turnaround time of 48 hours. I.m not yet convinced about purchasing one of the new mesh systems and neither do I have the cash to drop $300 or more on a new, quality AC router. So, I decided to use the Ubee gateway as my main router. It broadcasts a dual-band 802.11AC signal, so I figured it would be a good match for the Extender. I think I was wrong!
I setup the gateway in the same manner the Asus router had been. The only difference was the name I gave to the 2.4Ghz and 5Ghz channels, by adding the word "New" to the name, to avoid any confusion with the old setup. Once that was done, I came by to my Netgear Extender to set that up.
The setup took a couple of tries. Finally, it almost completed, having added the "EXT" extensions to the signal names and the software displayed that it had an excellent 2.4Ghz signal and about a medium 5Ghz signal. The setup software then instructs the user to attempt to connect wireless devices, before concluding. I tried Amazon Kindle Fire which had always an an excellent reception of both signals in the Extender's room and our iPad Mini, which had the same. I also attempted to connect my iPhone 6-Plus.
On every attempt, each device returned a "No Internet Connection" error message. When I carried them closer to the router, they all picked up both of the main signals without difficulty. Then I attempted to connect my laptop which is also in the same room as the Extender. After three failures and two restarts, it finally picked up the extended 2.4Ghz signal and still does, as I am typing on it as I write this note.
I then powered down my three portable devices and did a cold-boot for each. Still no luck. I re-ran the setup. It returned the same levels as the immediately previous time. As I write this today, Saturday 10/21/2017, my laptop is connected, yet all three of those portable devices still return "No Internet Connection" error messages.
I'd really appreciate any advise or suggestions with a similar problem.
Are you getting a “no internet connection” message or can it just not see the range extender? One can be a DNS issue - be sure that the repeater is also passing the DNS info as well. I’m not sure how much help I can be - unless these devices don’t support IP v 6???? I had no problem with my iPhone 6s+ or Kindle devices- although I did notice a preference for either the 2.4 or 5 ghz band on my Paperwhite that I used to own. Do you have the most recent firmware on the Kindles? They had a new release a few months ago. I have mine set up in AP (not range extender) mode and I have no problem connecting to the AP and the internet. The other error on the AP itself is only cosmetic.
Thank you for your reply and suggestion. First, let me explain that I need to use the EX7000 in "Extender" mode in the Master Bedroom, for the following reasons:
1. Due to the layout of our home (2,600 sq. ft. under air on one, grounf floor) the broadband signal arrives in our home at one end of our home in our 4th bedroom used as a home office. The master bedroom, where the loptap is located, is at the far opposite end of the structure. Since it was built by the first owner in 1976 and we purchased it in 1992, there was never any Ethernet wiring installed in the home. Thus, there is no Cat 5 cable that I could run partway towards the bedroom so that I might use the 1900AC as an access point.
I had been using it as an extender with my previous Asus router, even though it only covered the 802.11a/b/g/n signals, in the same setup, without any serious difficulty. I had thought that the same would hold true for the Ubee signal, even though, as most residential gateways, it does not have any external antenna. Another problem is that my home office has two closet doors that are full-length mirrors, which of course, are not helpful when sending this type of signal.
2. In the master bedroom is a "smart" TV, the main satellite televsion receiver/DVR and a Blue-Ray DVD player. The DCD player only accepts a wired connection. The satellite receiver and the smart TV can be configured for a wireless connection however, even with my former Asus router couple with the AC1900 Extender, the signal was not strong enough to allow either one to maintain a strong signal and thus audio/video throughput.
I will add though, that your reply gave me pause to look at the Ubee gateway to see if it indeed utilizes IPv6 and if so, I need to assure that this feature is turned on. I will do so and see if that helps improve the situation.
I received a question from a different post asking if I changed the passwords for the newly-reconfigured Extender. At that time, I hadn't. So, about an hour ago, I reset the extender to factory defaults and reconfigured it again. This time, I created a new password for both the 2.4Ghz and 5Ghz signals.
Once again, my laptop (which I am using to compose this post) and all my other, non-Apple devices have connected without difficulty, using the new password. However, both our iPhone 6 Plus and our iPhone 5, as well as our latest version of the iPad-Mini will not connect and display the same error message in the WiFi coonection screen from Settings, "No Internet Connection!"
