NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
EX7300 drops internet connectivity
Hi there,
so I purchased myself an EX7300. Manual setup went all well.
My problem is, that, although Windows states that it has internet access and and the wireless signal is at the highest level, my internet connection is lost every few minutes. I have to disable/enable the WLAN connection to regain internet access, but again, it's just for a short period.
When doing a Windows troubleshooting, the message is: Windows can't communicate with the device or resource (Primary DNS server) [primary DNS server is 192.168.0.1]
The extender has a static IP which is 192.168.0.50, but the router gives it a DHCP IP which is 192.168.0.106.
Firmware is the latest: 1.0.0.44
This is truly annoying and it renders the extender totally useless.
Any suggestions?
Thank you
NX
Diagnostics Information (Network Adapter) Details about network adapter diagnosis: Network adapter Wi-Fi driver information: Description . . . . . . . . . . : Broadcom 802.11ac Network Adapter Manufacturer . . . . . . . . . : Broadcom Provider . . . . . . . . . . . : Broadcom Version . . . . . . . . . . . : 7.35.338.0 Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem22.inf Inf File Date . . . . . . . . . : Tuesday, December 22, 2015 7:40:16 AM Section Name . . . . . . . . . : BCM43XAC_NT64 Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_43a0 Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 71 Physical Media Type . . . . . . : 9 InformationalDiagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis: Information for connection being diagnosed Interface GUID: a13d5586-ed7e-45c7-8f79-83a8e94543b1 Interface name: Broadcom 802.11ac Network Adapter Interface type: Native Wi-Fi Connection incident diagnosed Auto Configuration ID: 3 Connection ID: 2 Connection status summary Connection started at: 2016-09-15 23:39:11-840 Profile match: Success Pre-Association: Success Association: Success Security and Authentication: Success List of visible access point(s): 3 item(s) total, 3 item(s) displayed BSSID BSS Type PHY Signal(dB) Chnl/freq SSID ------------------------------------------------------------------------- B0-7F-B9-FF-79-21 Infra <unknown> -57 5180000 Netgear_EXT 34-31-C4-82-5E-16 Infra <unknown> -69 5180000 FRITZ!Box Fon WLAN 7390 20-0C-C8-28-12-A2 Infra <unknown> -59 5220000 UPC247320857_5GEXT Connection History Information for Auto Configuration ID 3 List of visible networks: 3 item(s) total, 3 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra <unknown> Yes 80 Yes Netgear_EXT Infra <unknown> Yes 50 Yes FRITZ!Box Fon WLAN 7390 Infra <unknown> Yes 78 Yes UPC247320857_5GEXT List of preferred networks: 2 item(s) Profile: Netgear_EXT SSID: Netgear_EXT SSID length: 16 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: Yes Profile: Empire21-5GHz SSID: Empire21-5GHz SSID length: 13 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028001 Information for Connection ID 2 Connection started at: 2016-09-15 23:39:11-840 Auto Configuration ID: 3 Profile: Netgear_EXT SSID: Netgear_EXT SSID length: 16 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: b0-7f-b9-ff-79-21 Security and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: Yes Multicast key received: Yes Number of security packets received: 0 Number of security packets sent: 0 Security attempt status: Success Connectivity Packet statistics Ndis Rx: 3206809 Ndis Tx: 4555633 Unicast decrypt success: 16225 Multicast decrypt success: 0 Unicast decrypt failure: 0 Multicast decrypt failure: 0 Rx success: 16646 Rx failure: 23427 Tx success: 35407 Tx failure: 0 Tx retry: 3 Tx multiple retry: 2 Tx max lifetime exceeded: 0 Tx ACK failure: 7 Roaming history: 0 item(s) Information for Auto Configuration ID 2 List of visible networks: 6 item(s) total, 6 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra <unknown> Yes 82 Yes FRITZ!Box Fon WLAN 7390 Infra <unknown> Yes 90 Yes UPC247320857_2GEXT Infra <unknown> Yes 50 Yes (Unnamed Network) Infra <unknown> Yes 78 Yes UPC247320857_5GEXT Infra <unknown> Yes 60 Yes (Unnamed Network) Infra <unknown> Yes 81 Yes (Unnamed Network) List of preferred networks: 2 item(s) Profile: Netgear_EXT SSID: Netgear_EXT SSID length: 16 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028002 Profile: Empire21-5GHz SSID: Empire21-5GHz SSID length: 13 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028001 Information for Auto Configuration ID 1 List of visible networks: 1 item(s) total, 1 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra <unknown> Yes 100 Yes Netgear_EXT List of preferred networks: 2 item(s) Profile: Netgear_EXT SSID: Netgear_EXT SSID length: 16 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: Yes Profile: Empire21-5GHz SSID: Empire21-5GHz SSID length: 13 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028001 Information for Connection ID 1 Connection started at: 2016-09-15 23:35:10-026 Auto Configuration ID: 1 Profile: Netgear_EXT SSID: Netgear_EXT SSID length: 16 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: b0-7f-b9-ff-79-21 Security and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: Yes Multicast key received: Yes Number of security packets received: 0 Number of security packets sent: 0 Security attempt status: Success Connectivity Packet statistics Ndis Rx: 0 Ndis Tx: 0 Unicast decrypt success: 27803 Multicast decrypt success: 0 Unicast decrypt failure: 0 Multicast decrypt failure: 0 Rx success: 28733 Rx failure: 32644 Tx success: 60353 Tx failure: 0 Tx retry: 0 Tx multiple retry: 0 Tx max lifetime exceeded: 0 Tx ACK failure: 0 Roaming history: 1 item(s) Times: 2016-09-15 23:37:51-119 Roamed from BSSID: b0-7f-b9-ff-79-21 Reason: 0x00000002 Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000205 InformationalDiagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Auto Configuration Initialize status: Success Information for connection being diagnosed Interface GUID: a13d5586-ed7e-45c7-8f79-83a8e94543b1 Interface name: Broadcom 802.11ac Network Adapter Interface type: Native Wi-Fi Result of diagnosis: There may be problem InformationalDiagnostics Information (Wireless Network Adapter) Details about wireless network adapter diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Native Wi-Fi MSM Initialize status: Success Information for connection being diagnosed Interface GUID: a13d5586-ed7e-45c7-8f79-83a8e94543b1 Interface name: Broadcom 802.11ac Network Adapter Interface type: Native Wi-Fi Profile: Netgear_EXT SSID: Netgear_EXT SSID length: 16 Connection mode: Infra Security: Yes Connect even if network is not broadcasting: Yes Result of diagnosis: There may be problem InformationalNetwork Diagnostics Log File Name: 66CE1D78-4637-45F3-B515-EEEDE06E8354.Diagnose.0.etl InformationalOther Networking Configuration and Logs File Name: NetworkConfiguration.cab Collection information Computer Name: PRIVATE Windows Version: 10.0 Architecture: x64 Time: Friday, 16. September 2016 00:35:20 Publisher details Expand Windows Network Diagnostics Detects problems with network connectivity. Package Version: 3.0 Publisher: Microsoft Windows
I think I solved the problem by giving the router a fixed wLAN channel (48) and the repeater another (40). Haven't had this issue since.
6 Replies
I think I solved the problem by giving the router a fixed wLAN channel (48) and the repeater another (40). Haven't had this issue since.
I've been having the similar issues (same model, same firmware version). I've modified the settings so that router and extender have different channel numbers. Hope this works for me as well.
When I called NETGEAR support, they've asked me downgrade the firmware to the initial release.. Rather than downgrading the firmware, I came to this site, and found your message. Thanks for posting your details.
I have the same issue with the same model and firmware and can't find the solution!
I don't have the option to change the WiFi Channel.
Help!
I see the same thing happening on my router as well. The extender is set to be a static IP but the router shows it as a dynamic IP. This is one of the issues I have been having. The rest you can read under the topic R7800 and EX7300 network issues.
