EX7500 - Drops internet connection when device is connected

[DENIN]

Hello,

I just received and setup the EX7500 range extender in my house.  The setup went fine, and my devices (in this case iPhone X and XS Max) initially connected.  However after a few minutes the connection dropped and we were not able to access the internet.  I reset the router and tried the setup again and the same thing happened.  I am on the newest firmware and have no problems connecting to the internet when the EX7500 is unplugged and my devices are connected to the main router.

I see others have posted this same issue, but the answers are being private messaged and not posted publicly in the forum.  Any help would be appreciated!

[david2019]

Any solution here?  I just got off with support and I am out of the warranty period.  They want to charge $49.99 to help me fix their product, which obviously has flaws.  I'll order Google WiFi mesh if I can't get this fixed. 

Netgear, why the private replys?

[DENIN]

After doing more research I decided to return mine. There are better solutions for the same price (linksys, google, etc)

[Wackypedestrian]

I’m having the Sam issues with mine. Any solution?

[Wackypedestrian]

Same issue. Anybody resolve it?  I’m about to throw these in the trash. Not happy!

[FURRYe38]

What Firmware version is loaded on the EX?
What is the Mfr and model# of the main host router the NG extender is connected too?

What is the distance between the main host router and the EX unit? 

What channels are you using on the main host router?

[Carsten_R]

I've the same Issue,

but only with my IPHONE and Sony-TV Devices.

Android, Mac OSX and Windows are working well.

Any solution ?

• Hardware Version: EX7500
• Firmware Version: V1.0.0.52_1.0.68

Main-Router:

Model

Netgear Nighthawk X4S R7800

Architecture

ARMv7 Processor rev 0 (v7l)

Firmware Version

OpenWrt 18.06.2 r7676-cddd7b4c77 / LuCI openwrt-18.06 branch (git-19.020.41695-6f6641d)

Kernel Version

4.14.95

[FURRYe38]

What is the size of your home? Sq Ft?
What is the distance between the router and extender? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

What wifi modes do you have configured on the main host router? 

Try using a manual channel. 

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@Carsten_R wrote:

I've the same Issue,

but only with my IPHONE and Sony-TV Devices.

Android, Mac OSX and Windows are working well.

Any solution ?

• Hardware Version: EX7500
• Firmware Version: V1.0.0.52_1.0.68

Main-Router:

Model

Netgear Nighthawk X4S R7800

Architecture

ARMv7 Processor rev 0 (v7l)

Firmware Version

OpenWrt 18.06.2 r7676-cddd7b4c77 / LuCI openwrt-18.06 branch (git-19.020.41695-6f6641d)

Kernel Version

4.14.95

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