NETGEAR Range extender

[Penniedawne]

I have had my range extender for 6 months and have used it every day with no problem until this week. Now it keeps cutting out.  I have reset it and been successful but today I have tried everything and am unable to re-connect.  I have tried multiple times, both with the WPS and manually.  I have just pushed the factory reset on the bottom and the green light comes on but it will still not connect to the router. I'm not sure what to do next....any help would be appreciated. I am following the instructions in the quick start manual.

[Christian_R]

Hello Penniedawne, 

Your device may possible be due for a firmware update. Would you mind telling me the firmware version the extender is on? 

Thanks,
Christian 

[Penniedawne]

Hi Christian,
I have no idea what firmware my range extender is on or how to update it...any help is appreciated.
Pennie

[Christian_R]

Hello Penniedawne, 

Certainly! Let me go ahead and get our support team to reach out to you for assistance. Would you mind sending me a message with your contact info and serial number of the extender. 

Thanks!

Christian 

[Penniedawne]

Hi Christian,

The serial # is: 

4GE8925S03489

Model: EX2700

my email is:

penniedawne@gmail.com