Nighthawk EAX80 not connecting with Nighthawk RS700s

[Confused12345]

I’m trying to add an EAX80 to my router to allow the whole house to be covered. However, I can’t add the extender via the app and only via the WPS. When I use the app I can’t see the extender and also can’t see who is logged into it.

When I tried to set up via the app i was joining the NETGEAR_EXT network, but then it was continually defaulting to the router network and then saying that the extender could not be located.

The main purpose of getting a Nightgear was to restrict our internet obsessed children. However, as they are on the extender which I can’t see I am unable to set time limits etc. Please help!!

[FURRYe38]

Try connecting a wired PC to the back of the EAX80 and set it up using a PC and web browser. I was able to get my EAX80 to connect to my RS600 using this method. There is a setup wizard process when using a PC and web browser. Should work for you. No WPS needed. 

[Confused12345]

Sorry, I’m awful with tech. Don’t mean connect using an Ethernet cable between the laptop and the extender?

Just to say, the extender is working via the WPS but I just have no visibility of it on the app. Was hoping it was just include all connected devices between the router and extender in one place on the app.

[FURRYe38]

Yes, I set my EAX80 up using a wired PC and web browser to get the EAX to connect to the RS. Once it was connected. Then the NH mobile app found it under Network Map and accessed the EAX there. Do you see this Network Map tile on the Nighthawk mobile app? 

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-...

[Confused12345]

Yes, I can see the Network Map tile. It shows the RS700 as being green. Then the EAX80 as a grey box. I’m assuming this means it’s not connected. But it’s strange it sees it and shows it on the map.

[FURRYe38]

What happens if you select the EAX80 in the Network Map section? 

I noticed with my that there is a grey dot. However selecting it I can still access the EAX80 using the NH app...

[Confused12345]

It asks me to Switch to Extender View. Then when I do so it tells me that the Extender is Not Set Up. Then when I follow the prompts through it tells me Extender Not Found.

[FURRYe38]

Ok, sounds like the extender wasn't fully setup. 

I'd factory reset the EAX80 and setup from scratch, connect a wired PC to the back of the EAX80 and use a web browser to set it up. 

https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender