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Orbi blocks internet acces

FabioColasanti
Aspirant

Orbi blocks internet acces

I have installed the ORBI range extender.  But when I try to use the ORBI16 network it creates, I cannot access any website (https and http).   I always get the message that the line is not private and that there is a security problem with the website I am trying to acces (even CNN.com).   This happens with Chrome, IE11 and Bing.    I use Windows 10.

What is worse is the fact that ORBI messes up my computer and that I have no internet access even when I return to my old (weak) network.   Even on my old network I still get the same error message.

 

To regain internet access I have to reboot the computer and go directly to my old network.

What can I do ?

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 4
plemans
Guru

Re: Orbi blocks internet acces


@FabioColasanti wrote:

 

 

To regain internet access I have to reboot the computer and go directly to my old network.----------Dingdingding

What can I do ?


If you're old network is up and running, you're in a double nat. You shouldn't run 2 routers running in router mode on 1 network.

its called a doulbe nat   https://kb.netgear.com/30186/What-is-Double-NAT

 

you can put your old modem/router device in modem only/pass through mode  or you could put the orbi in access point mode. 

Message 2 of 4
FabioColasanti
Aspirant

Re: Orbi blocks internet acces

You wrote:

"If you're old network is up and running, you're in a double nat. You shouldn't run 2 routers running in router mode on 1 network.

its called a doulbe nat   https://kb.netgear.com/30186/What-is-Double-NAT

 

you can put your old modem/router device in modem only/pass through mode  or you could put the orbi in access point mode."



Thanks, but I am very surprised.   I moved a few months ago.   In my previous house I had used a number of range extenders (the last ones were those from Google) and always had the two networks running in parallel.   I was springing from one to the other depending on the strength of the network in the various parts of the house.   Unfortunately, I was too generous and I left my three Goggle units to the people who bought our house.   Amazon does not sell them anymore and I bought the Orbi.   I never had a problem with the Google system.   I was always in "double nat" without any problem.

I cannot put the router/modem from my ISP in modem only, as in another part of the apartment (it is long) I need the old network.

How do I put the Orbi network or system in "access point mode" ?

Thanks,


FC

Message 3 of 4
plemans
Guru

Re: Orbi blocks internet acces


Thanks, but I am very surprised.   I moved a few months ago.   In my previous house I had used a number of range extenders (the last ones were those from Google) and always had the two networks running in parallel.   I was springing from one to the other depending on the strength of the network in the various parts of the house.   Unfortunately, I was too generous and I left my three Goggle units to the people who bought our house.   Amazon does not sell them anymore and I bought the Orbi.   I never had a problem with the Google system.   I was always in "double nat" without any problem.

I cannot put the router/modem from my ISP in modem only, as in another part of the apartment (it is long) I need the old network.

How do I put the Orbi network or system in "access point mode" ?

Each router maker has their own firmware/software. Maybe googles self disables dhcp if it detects another router already running. 

 

https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point

 

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