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Orbi WiFi 7 RBE973
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Re: Status page of 6120 is wrong - shows disconnected when actually connected

morphfilbo
Aspirant

Status page of 6120 is wrong - shows disconnected when actually connected

I've just configured a 6120 to replace an old N300 in extender mode.  The status page is incorrect - it shows my 5Ghz band is disconnected in the graphic, but it says connected below, and I *can* connect to the extended SSID just fine and it has internet routing.  It sometimes does the same thing with the 2.4GHz channel (and sometimes both disconnected in the graphic) - both show connected in the text below though.

 

Mike

Model: EX6120|AC1200 Dual Band WiFi Range Extender
Message 1 of 4

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plemans
Guru

Re: Status page of 6120 is wrong - shows disconnected when actually connected

rebooted but did you do a factory reset? 

otherwise if its working fine, i wouldn't worry to much. 

View solution in original post

Message 4 of 4

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plemans
Guru

Re: Status page of 6120 is wrong - shows disconnected when actually connected

Are you running in fastlane mode? 

firmware on the extender? 

What router are you connecting to? 

Did you setup via wps or the installation wizard?

Message 2 of 4
morphfilbo
Aspirant

Re: Status page of 6120 is wrong - shows disconnected when actually connected

Not in Fastlane mode - simple dual channel extender

FW is latest (it upgraded during install): 1.0.0.48_1.0.30 (its on that status page img)

Connecting to an ASUS RTN66U - the old N300 connected just fine.

I used the Wizard for setup

 

But none of this seems related - I think its more likely a UI bug that they are not correctly reflecting the connected state (it is connected on both 2.4/5 as I can connect to those SSIDs with devices, and the text below in my attachment image also confirms this)

 

Have rebooted device and reconfigured twice now.

Message 3 of 4
plemans
Guru

Re: Status page of 6120 is wrong - shows disconnected when actually connected

rebooted but did you do a factory reset? 

otherwise if its working fine, i wouldn't worry to much. 

Message 4 of 4
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