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Orbi WiFi 7 RBE973
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Suddenly My Wifi Extender Won't Connect To One Device While Others Can

Dargy
Aspirant

Suddenly My Wifi Extender Won't Connect To One Device While Others Can

 So the other day i was on my ipad and suddenly the connection cuts out. As i try to reconnect to my wifi extender, it just stopped connecting all together. It will let me reglog /select to connect to the extender but it will not connect ("unable to connect"). I have already tried doing a Factory reset on my extender ,but i still get the same result and am unable to connect to the extender through my ipad. Although other devices that connect to the extender have no issues connecting to the extention and are able to use it. Its beyond me why it just stopped working for my ipad and i am so lost on how to fix it. please if anyone knows how i am able to solve this issue let me know....

Model: WN3000RPv2|N300 WIFI Range Extender
Message 1 of 11
Christian_R
NETGEAR Employee Retired

Re: Suddenly My Wifi Extender Won't Connect To One Device While Others Can

Hi @Dargy

 

Have you tried forgetting the network in the iPad settings and connecting to it again? 

 

 

Regards, 

Christian

Message 2 of 11
Dargy
Aspirant

Re: Suddenly My Wifi Extender Won't Connect To One Device While Others Can

Yes, ive tried doing that many times but still the same result. It loads as if its connecting ,but i get the "no internet connection" text.

Message 3 of 11
StephenB
Guru

Re: Suddenly My Wifi Extender Won't Connect To One Device While Others Can

Have you tried connecting the iPad to the main router (just to confirm that this is specific to the extender)?

Message 4 of 11
Dargy
Aspirant

Re: Suddenly My Wifi Extender Won't Connect To One Device While Others Can

Yes i tried connecting to the main router and i am able to connect to the router and get connection just fine. Its only when i connect to the extension that suddenly stopped working.

 

Message 5 of 11
Zazzy
Aspirant

Re: Suddenly My Wifi Extender Won't Connect To One Device While Others Can

Did you find a solution? The same problem is happening with me
Message 6 of 11
StephenB
Guru

Re: Suddenly My Wifi Extender Won't Connect To One Device While Others Can


@Dargy wrote:

Yes i tried connecting to the main router and i am able to connect to the router and get connection just fine. Its only when i connect to the extension that suddenly stopped working.

 


Try "forgetting" the network, and then reconnect.

Message 7 of 11
Dargy
Aspirant

Re: Suddenly My Wifi Extender Won't Connect To One Device While Others Can

No unfortunatly i have not found the solution to this problem yet

Message 8 of 11
Dargy
Aspirant

Re: Suddenly My Wifi Extender Won't Connect To One Device While Others Can

I have already done that. I get the same result "no internet connection" 

Message 9 of 11
DexterJB
NETGEAR Moderator

Re: Suddenly My Wifi Extender Won't Connect To One Device While Others Can

Hi @Dargy,

 

1. What is the firmware version of the extender?

2. Have you tried changing the channel of the main wireless router?

3. Have you tried changing the password for the WiFi of the extender?

 

Regards,

 

Dexter

Community Team

Message 10 of 11
DexterJB
NETGEAR Moderator

Re: Suddenly My Wifi Extender Won't Connect To One Device While Others Can

Hi @Dargy,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 11 of 11
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