Quick question upfront: i´d like to contact the 90 day complementary support but can´t find a phone contact for Australia. Does anyone know how to contact them?
MY actual problem: aquired the Wifi Range extender mentioned above to use in my place. I live in a little bungalow and the actual router/modem is the main building some 10m away. The extender connects just fine to it and seems to have a constant connection (all lights green). I ran some speed tests on my macbook pro and my ipad and they are world apart from the results i get through the main modem.
Now my problem: it looks like devices do not stay constantly connected. Or they seemingly are but effectively don´t do anything (i.e. i´ll try to load a homepage or watch a streaming video and it´ll take forever although i should have full connectivity). I have 6 devices connecting to it:
Macbook Pro
Ipad
2 phones
PS4
Nintendo switch
Not all at the same time, except for the phones and the pad i guess.
- we are getting this from our landlady. I believe she has a cable connection through Telstra Australia
3. What speed are you getting straight from the router/mode?
- from my location on a MacBook Pro:
Ping: 10ms
Download: 27.5 Mb/s
Upload: 5 Mb/s
4. What speed are your getting from the extender?
- same location/device:
Ping: 12ms
Download: 53.2 Mb/s
Upload: 1.8 Mb/s
5. Does the issue persist on both bands (2.4GHz and 5GHz)?
Yes.
I should mention that at the moment i have the "fastlane" option toggled on, i.e. i´m connecting to the extender on 2.4 GHz and the Extender connects to the router on 5GHz. I had both channels available before, it was all the same.
