Summary: WN3000RP - RMA #: 1585747 (3 ********** E) service center not sending replacement Status: Open Communication History: Online Comment 10/9/2015 12:35 PM
RMA #: 1585747 () Case #: 25847128 Type: India Standard Exchange Product: WN3000RP-200PES Status: Exported to warehouse plz request Ahmedabad Service center to send early replacement of my product Oct 6 2015 08:50:00 Surat Received at Ahmedabad center by professional courier no. SRT59076735 your call center not helping on it
NETGEAR Support 10/9/2015 12:56 PM
Hi Linesh Shah,
Thank you for choosing NETGEAR. My name is Samatha (Expert ID: 1594) and I am your support Expert today.
I request you to conform the following details:
1. May I know how and where you have send the replacement unit?
2. Have you send the replacement product through the courier service or else have you give to any one handy if yes please specify the person name.
A notice will automatically be sent to your email address when I respond to your inquiry. Please DO NOT REPLY to that email. Instead, to add additional information to your case, click No to the question "Was your problem resolved with the information provided by the NETGEAR representative above?"
If you click YES, your case will be closed and a separate email containing a survey link will be sent so you can share with us your customer support experience.
Thanks again for choosing NETGEAR. Have a great day!
Sincerely, Samatha. Netgear
Online Comment 10/9/2015 1:13 PM
Dear, Samatha (Expert ID: 1594) i already explained in my first ticket but sending again n do needful or do call me +91 ***********
RMA #: 1585747 Case #: 25847128 Type: India Standard Exchange Product: WN3000RP-200PES Status: Exported to warehouse
Thanks again for choosing NETGEAR. Have a great day!
Regards, Vidhya Expert id: 1610 NETGEAR Support
Online Comment 10/10/2015 5:33 AM
you need to follow on details given by me ive sent device to your ahmedabad center just ask your center send replacement ASAP waiting for your followup call
NETGEAR Support 10/10/2015 8:24 AM
Hi Linesh,
My name is Sameer, and I am following up on your case.
Thank you for writing us back.
Linesh, I am sorry for the delay.
I have organised a follow up call for you.
Not to worry, By the end of the day, you will receive a call.
If you further queries please do not hesitate to contact us.
Thanks again for choosing NETGEAR. Have a great day !!!
Sincerely, Sameer Netgear support.
Online Comment 10/10/2015 11:13 AM
DUMB Netgear service .......................
continuously keep saying bla bla bla ................... but not solving or not calling me .... huh ............. ...........
GOOD product with BAD service
Online Comment 10/10/2015 11:19 AM
1st Samatha (Expert ID: 1594) responded did nothing !!!!
2nd Vidhya responded did nothing !!!!
now
3rd Sameer can he do or same as above ???
NETGEAR Support 10/10/2015 1:21 PM
Hi Linesh,
My name is Sameer, and I am following up on your case.
Thank you for writing us back.
I am really sorry for the inconvenience.
We are the email team and we have already raised a ticket for your complaint.
I understand it's frustating for you. Please bear with us.
Thanks again for choosing NETGEAR. Have a great day !!!
Sincerely, Sameer Netgear support.
Online Comment 10/11/2015 4:25 AM
how they update this without sending me replacement ?? they never returned me replacement
Check your NETGEAR RMA status online.
Shipping Information
RMA #: 1585747 Case #: 25847128 Type: India Standard Exchange Product: WN3000RP-200PES Status: Exported to warehouse Shipped: No
Product Return Information
Returned: Yes Date returned: 09 / Oct / 2015 Returned By: By Hand Tracking #: NA Serial #: 3 *************** E
