× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

Re: Wireless and Guest network settings page are blank

prakaz
Aspirant

Wireless and Guest network settings page are blank

I noticed that I am no longer able to see my wireless and "Guest network" settings. The pages are almost blank. Please check these screenshots:

 

download-1.png

 

====================================

 

download.png

 

Here are some of the issues I'm facing :

  1. When I change the country and click apply on the wireless page, nothing happens. 
  2. Internet drops frequently
  3. Speed is slow
  4. My phone doesn't recognize the wifi anymore even with the correct password. It was connecting fine before. It's only connecting a guest network which I had created a while ago. 

At first I thought this was an issue with the internet provider. When my phone refused to connect, I looked at the router settings and realized I'm not able to make any changes to the wireless/guest network settings.

 

I just did a factory reset and recovered the settings. Still seeing blank pages. Also I've tried on different browsers & disabled AdBlock. Doesn't work anywhere.

 

Please help.

 

Thanks!

Model: WNR1000v4|G54/N150 Wireless Router
Message 1 of 6

Accepted Solutions
ElaineM
NETGEAR Employee Retired

Re: Wireless and Guest network settings page are blank

Hello @prakaz

 

Welcome to the community!

 

Another option you may do is to reflash the firmware of the router.

Meaning, download the firmware once again and upload it again on the router.

After firmware reflash, reset the router by using a paperclip for 10 seconds.

Once done, reconfigure the router manually and see if you'll be able to see the options.

View solution in original post

Message 2 of 6

All Replies
ElaineM
NETGEAR Employee Retired

Re: Wireless and Guest network settings page are blank

Hello @prakaz

 

Welcome to the community!

 

Another option you may do is to reflash the firmware of the router.

Meaning, download the firmware once again and upload it again on the router.

After firmware reflash, reset the router by using a paperclip for 10 seconds.

Once done, reconfigure the router manually and see if you'll be able to see the options.

Message 2 of 6
prakaz
Aspirant

Re: Wireless and Guest network settings page are blank

Hello @ElaineM

 

Thanks for reply. That worked!! 😄

 

For anyone else having this problem, here is the instructions on how to downgrade the firmware: http://kb.netgear.com/app/answers/detail/a_id/28025

 

But please remember, you will have re-setup the internet from the start after the firmware has been reset. As in, do not use previously saved settings. It will not work

 

Cheers!

Message 3 of 6
ElaineM
NETGEAR Employee Retired

Re: Wireless and Guest network settings page are blank

@prakaz How about upgrading to the latest firmware (1.1.0.32) once again?

Will it exhibit the same problem?

Message 4 of 6
prakaz
Aspirant

Re: Wireless and Guest network settings page are blank

Thanks for the suggestion @ElaineM. I will try it out and see how it goes. 

Message 5 of 6
ElaineM
NETGEAR Employee Retired

Re: Wireless and Guest network settings page are blank

Sure! Let me know if you will have the same issue.

Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 3517 views
  • 1 kudo
  • 2 in conversation
Announcements

Orbi WiFi 7