We have been trying to get Netgear to update our firmware from 1.02.04 to the most current 1.02.06. When we called Netgear support, they not only blew us off about the issue, but tried to blame our internet provider. Our internet provider says that it is Netgear's router, and therefore they would not have access to their system to make the update. Our internet provider also informed us that it sounded shady that they are not honoring their hardware warranty, and not acknowledging the issue. We called Best Buy where we bought it last year (July 2018) and they said that it sounds like we got a "lemon".
Does anyone have any ideas to resolve this issue since Netgear is clearly not going to honor their warranty? Has anyone else had problems with Netgear?
