The Orbi RBR50 has a feature which many users have found allows them to set up devices which require the smartphone to be attached to WiFi at 2.4G:
Connect a device with a large screen to the Orbi web interface,http://orbilogin.net (computer, laptop, tablet) The user name is "admin" and the password is the web interface password, not the Orbi 'app' password.
Navigate to the Advanced Tab, Advanced Settings (at the bottom), Wireless Settings.
On the Advanced Wireless Settings page, uncheck the box under Advanced 5G Settings that reads Enable SSID Broadcast Click Apply The router will go through a cycle which takes foreeeeeeeever.
On the smart phone, go into Network settings. "Forget" the Orbi WiFi. Search for available WiFi systems. Select the Orbi WiFi Enter the password and Connect
The smartphone is now connected to the Orbi at 2.4G
Note that if you attempt to "double check" by opening the Orbi Attached Devices page, that page takes several minutes to update. Just go with it.
Open the device smartphone app and go through the setup process.
After the device is connected and working, undo the process.
On the web interface, check the box and click Apply
On the smartphone, Forget the Orbi, find it again, and connect again.
This takes less time to do than to read. It has worked for me several times.
