RAX45 Smart Parental Controls - Activation fails after FW upgrade
I agree!! I am having the same exact issue with my Nighthawk RAX45. I bought a one year subscription almost 2 years ago, SAME issue! (error code: SPC-ACT-FAIL) I went through hell talking to SEVERAL support staff, including the specific support staff and leads (supposedly...) for the Parental Control feature. NONE them could solve the issue and like you I tried EVERYTHING. I got them to refund my money, hoping that one day this issue would be fixed and I can use the feature. Fast forward to today, I went ahead and purchased another year subscription, thinking there's NO WAY I would have the same issue. Well, here we are almost 2 YEARS later and SAME FLIPPING ISSUE!!! ARE YOU KIDDING ME???!!! Same exact scenario and same error code as 2 years ago. When I click on the "SET UP NOW" button, at the bottom of the screen that shows my "Premium Plan" and "Your plan starts: March 2, 2023 / Next billing date: March 1, 2024", it starts setting up and then after 1-2 minutes I get "Error Smart Parental Controls activation has failed. Please try again later. (code: SPC-ACT-FAIL)". This is absolutely unacceptable Netgear!! Why can you NOT fix this issue that has been going on for 2 YEARS now??!! (possibly even longer!) I am considering returning this router back to Costco and never buying Netgear products again...I also bought the Netgear modem, so I'll return that as well. So lame and unacceptable Netgear...
