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Beaches15
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OrbiRBR750 does not light up showing it gets power

My Orbi Router RBR 750  is less than 1 year old and no longer works.  It does not get any power, I have tried the cord to the satellite ( which lights up),and the router still gets no power.  The satellite gets power and seems to be fine.

I have spent days on the phone with "Customer Service" only to be told they will get back to me.  One email came back that the case was dismissed after two different customer service agents said I quaified for a replacement since it was hardware within the one year purchase date. 

Does anyone have any experience with talking to a live customer service person who can fix claim issues?  Or do they just want you to buy another item.  I am open to any advice and help.  Thank you

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