NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Can't activate Netgear Armor after being forced to downgrade firmware on cable modem router (CAX30)
Nighthawk CAX30 cable modem router (I can only select the CAX30S as an Associated Product but this is definitely a CAX30). Formerly, firmware 2.3.10. Purchased Netgear Armor to be sure that was -not- the issue. Followed both steps in Netgear's kb about CAX30 not connecting to internet. Downgraded firmware to 1.4.11.2 based on suggestion from users in Netgear and/or Xfinity forums. Only did so after all other suggestions from Netgear and Xfinity had no impact on the issue. My Netgear Armor subscription is no longer recognized by my Nighthawk CAX30. My preference would be for a full refund because I bought it under the impression that something was faulty on my end. It now appears there was something faulty on Netgear's end, given that the firmware is no longer available for download. I'm currently staring at a bright red banner in this forum that says, "We are aware of an issue affecting Nighthawk CAX30 Cable Modem Routers that may have resulted in an interruption of internet service. For instructions to restore Internet connectivity click here." but the linked kb article says nothing about downgrading from a retracted firmware. This feels like an oversight at best, disingenuous and false advertising at worst given that Netgear is failing to disclose that the fault appears to lie in their own firmware, not a subsequent setting. Also notable that the now-retracted firmware (2.3.10) was in response to a serious security flaw (PSV-2022-0195) and I'm now being forced to choose between exposing myself to this vulnerability -OR- purchasing a brand new, usable device. How do I get a refund for a purchase I would never have made if it weren't for a faulty product?
Which Wi-Fi Routers support LACP / LAG and also Armor?
I have an R7000 WiFi-Router (Firmware V1.0.11.110_10.2.100) with Armor installed. Working good. I also have a NAS RN212 (ReadyNAS OS 6.10.4) with 2 Ethernet cards. I've read the 2 NIC's can be linked/aggregated using a router that is capable of that. This would result in one virtual connection to (almost) double the transfer rate. I don't know much about link aggregation. I've searched and read, but most of what I have found is here on the Netgear site in User Guides for these products. However, I have not found any Netgear WiFi-Routers with Armor and LACP/LAG. Do any exist? I think the R7000 (which does not have link aggregation) is not able to supply the fastest performance for the NAS. I have both NAS Ethernet cards connected, but it doesn't seem to be using both of them. Question 1: I think I would like to find another Netgear router with Armor and LACP / LAG (and faster WiFi). I found the R8500, it has link aggregation, but does not have Armor. Will the R8500 be given firmware update to include Armor? (It did not come up in searches on Netgear site. Found it in a web search and located its info buried on Netgear. Is it even an active product or discontinued?) Question 2: Is there a another way to connect the NAS to the R7000 that will increase speed? If I bond the 2 Ethernet cards in the NAS, is that same/similar to LACP or LAG? Will that work with the R7000? If I do that, do I connect the NAS with 1 or 2 Ethernet cables? I have been unable to find complete details on using the bonding method. I know, too many questions, but many thanks in advance. I could really use some input here. Grateful for your attention and support. 👍