NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Insight Management App

4 Topics

insight: subscription linked to what device?
hi, i have multiple customers in Insight cloud. how can i find what subscription is linked to what device? I can only find what subscriptions are about to expire... would help to be able to be more proactive. thx for the help! kr, Mike.
Mike_007
Dec 01, 2022 Place Insight
1.4KViews
0likes
0Comments
Outdated info in Insight Management App
Hi There, I have a strange issue. I configured 2 WAC505 APs for my neighbour and installed the Insight App on his smartphone. Today I updated both APs from a very old firmware 4.x.y to the latest 8.x.y using the Insight App. When I login to the APs using the web interface of the AP, they are running the latest firmware. When I look in the Insight App a firmware update is available and the current firmware is still the old one. I can reboot the APs form the Insight App and I am able to connect to the Wifi network. How can I resolve this issue?
SmartComsys
Dec 06, 2019 Place Insight
1.8KViews
0likes
1Comment
BR500 Multiple Subnets with VLANs
Hello, This forum has been very helpful for a non-IT business owner like me who wears the IT hat most of the times by default. I got the complete line of insight products. Router, 24p POE smart Switch, 52p smart switch, and several wac510s. All seems to be going well after some research and playing around. But... I'm trying to establish 6 VLANS each with their own subnet. Completely independent so they cannot ping each other. I've found that I think the BR500 can only support 4 subnets. Is that correct? After the 4th one is created, the "add" box is greyed out. If that is the case, can I get a single subnet to assign IPs to multiple VLANs and keep them completely separate? I was reading that this may be an option in the routing table with ACL in the advanced settings, but I'll probably screw that up. Any way to do that in the insight platform? Also, we really need IP reservations on the insight platform vs having to log into the BR500. My simple Google wifi puck at home can do that.... Thanks in advance! Really appreciate the help. Chris
Solved
credm806
Jan 12, 2019 Place Insight
5.1KViews
0likes
2Comments
Restricting SSID to a specific AP
I have one SSID broadcast from all AP's, I'd like to create a second SSID associated with one of the AP's and a third SSID associated with the other AP. Is this possible through the Insight App / Insight Pro?
RobAmour
Jan 06, 2019 Place Insight
2.8KViews
0likes
1Comment