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WAX638E Truncates MPSK Table
We have around 30 APs, about 24 of them WAX638Es, and the rest 620s, with one 610Y. We've deployed MPSK on a network, with 43 key entries. Currently, the full table copies to the 620s and 610Y, and users can instantly authenticate as expected. The 638Es, however, only copy in the first 8 entries, whether they are on PoE+, PoE++, regardless of switching config, and the issue persists after both an insight remove/re-add and a factory reset and re-add. I have an open case on this issue, started two days ago, but I wanted to post it here for posterity. JonahEscalation Request: Complete Loss of Devices & Organization Following Premium to Pro Migration
I am posting here in the hope that the senior community/engineering team can help resolve an issue that front-line support has been unable to fix. Following the forced migration from Insight Premium to Pro, my account experience has been a complete disaster. Beyond losing account credits, having my 3x WAX610 access points left unmanaged, and dealing with a barrage of automated system errors, an L2 support agent inadvertently deleted one of two organizations under my account (there should have only been one; I am a home user with three WAX610 APs). As a result, all of my devices have completely vanished from the portal. Over 30 hours ago, I was assured this issue was being escalated to L3 engineering to restore my organization and device bindings from a backend database backup. Since then, there has been zero progress and no update. I have spent over 30 hours across the last 3 weeks trying to get support to undo the damage caused by this migration. I am currently left with no access to Insight Cloud and unusable network management. Case Reference: 49797285 Hardware: 3x WAX610 Access Points I would be extremely grateful if a Netgear community manager or backend engineer could review this case, audit the backend logs, and assist in restoring my organization and registered hardware. I am ready to provide MAC addresses and serial numbers via PM upon request.Insight Topology Incorrect
One of my clients has two GS724TPv3 Switches. One switch (Cedar) has 9 ports connected, but the Topology only shows 6. The summary page shows that there are 9 ports connected. The other switch (Elm) shows 4 ports connected in the Topology as does the Summary Page. However, I use another tool, Auvik, for mapping and it shows a 5th port in use. Why the inconsistencies? Suggestion: Having a pictorial view of the switch and the connected ports would be very useful. Then if it could show the connection speed and any information about the device connected to the port. Finally the ability to disable/enable a port.Outdated info in Insight Management App
Hi There, I have a strange issue. I configured 2 WAC505 APs for my neighbour and installed the Insight App on his smartphone. Today I updated both APs from a very old firmware 4.x.y to the latest 8.x.y using the Insight App. When I login to the APs using the web interface of the AP, they are running the latest firmware. When I look in the Insight App a firmware update is available and the current firmware is still the old one. I can reboot the APs form the Insight App and I am able to connect to the Wifi network. How can I resolve this issue?