Insight Topology Incorrect

Question

One of my clients has two GS724TPv3 Switches. One switch (Cedar) has 9 ports connected, but the Topology only shows 6. The summary page shows that there are 9 ports connected. The other switch (Elm) shows 4 ports connected in the Topology as does the Summary Page. However, I use another tool, Auvik, for mapping and it shows a 5th port in use.

Why the inconsistencies?

Suggestion: Having a pictorial view of the switch and the connected ports would be very useful. Then if it could show the connection speed and any information about the device connected to the port. Finally the ability to disable/enable a port.

FURRYe38 · Answer

Please post screen captures of what your seeing on the Insight app and also what is need on the switches Web page.&nbsp;
What FW is loaded on these switches?
&nbsp;
What Insight app version are you using?&nbsp;

lbenioff25 · Answer

Firmware is the latest: 6.2.1.13&nbsp; The first screen shot is from Auvik showing Ports 1, 5, 6, 9, 10, 14, 20 &amp; 23 UP which matches what I see when I log in to the GUI of the switch.&nbsp;This correctly shows 8 connected ports.This only shows 5 connections for the Cedar Switch .&nbsp; Where are the other 3?&nbsp; &nbsp;The Elm Switch has 5 connections.&nbsp; &nbsp;One connection for both switches is the connection to the firewall or the ISP in this topology.&nbsp; It would be nice for that to be shown.&nbsp;&nbsp;