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Trying to change the name of my router on the extender
This is frustrating. I have a new router (R7000). It has a new name and password. There are 2 speeds on the router, The 5G speed still has the name of the old router, however it connects with the password of the new router. I wanted to correct this by logging into the extender. I don't know the password to the extender access. So... I'm on the "Extender Password Recovery." I got to this by putting in the serial number of the EX6100. Now it wants me to answer two security questions. I answer the questions -- they are not answers that I don't know --- my sister's first name, my father's middle name... Then I get "The information you entered does not matcch what is saved on the routher." AFAIK I've never given this information to my (R7000) router!! I might have given it to the extender... when it was connected to the old router... Is there anyway to completely reset this extender?
EX6200 wifi extender is frozen. won't reset - frozen with the numbers 1-5 lit up.
In tears here with this thing. I've hardly used this machine: it's been sat safely on a shelf for a year. I managed to get it working a few weeks ago after hours of faffing, only to turn it off at the wall (I don't want things left on in my room at night, so I can't see how this should be a problem) and for it to not work anymore. I made no changes to my BT network on the BT hub5 during that time--didn't even turn it off. It never worked as it says in the book/ the 5ghz light only lit now and then, even when I was connecting to it. This happened on two machines as I returned the first, so i assumed it was my fault and never got round to conatcing support or getting my money back in warranty as I was away. Now it won't reset using the pinhole button. I've turned it on and off, unplugged it for 10 minutes, plugged it into the Mac and the wifi router following vcarious directions on here. Its frozn with the numbers 1-5 lit up. Nothing else happens. These are on even without an ethernet cable in a port. I'm at my wits end here. i spemt £100 on this thing and its never worked properly. I cant reset it using the online method as the router wont even light up or connect. help! :-(