NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Web Portal
12 TopicsInsight Web Interface "Invalid Session" Popup
I can not work with the Insight Web interface. Since a few days, I login, do MFA, Trust the browser (Safari, Chrome), use it for a few minutes, and then Insight Popup presents me with an "Invalid Session" Popup. This is so annoying. Deleting Cache, reboot fixes it for a few minutes, then all the same again. It redirects to the login page again, have to do MFA again, trust the browser, etc. Netgear, please get your things in order. This is our infrastructure you are tinkering with!!! Laptop is a mac, M4, Browser is Safari and Chrome. Error pops up with both.14Views0likes0CommentsInsight Topology Incorrect
One of my clients has two GS724TPv3 Switches. One switch (Cedar) has 9 ports connected, but the Topology only shows 6. The summary page shows that there are 9 ports connected. The other switch (Elm) shows 4 ports connected in the Topology as does the Summary Page. However, I use another tool, Auvik, for mapping and it shows a 5th port in use. Why the inconsistencies? Suggestion: Having a pictorial view of the switch and the connected ports would be very useful. Then if it could show the connection speed and any information about the device connected to the port. Finally the ability to disable/enable a port.136Views0likes2CommentsWAX630E Capture Portal
Hi all, I am trying to setup a capture portal for a restaurant client. I can configure a GoZoneWifi and it works; however, the client wants it to redirect to a landing page on their website before allowing access. Is there a guide that is available to do this at all?66Views0likes0CommentsWAC505/510 Wi-Fi Bridge implemented - Is Standalone only way to configure (not Insight)?
Getting a network cable to a WAC505 was going to be very difficult, so used WAC505 User manual section "Set up a WiFi Bridge Between Access Points" to configure a WAC510 as a base station and the WAC505 as a repeater. In the Insight portal, had to change from Insight managed to Local to see the settings to get this done. Now in Insight, see "Standalone mode" in Status for both WAC510 and WAC505. 1) Does anyone know if NETGEAR is planning to allow configuration of bridge mode using Insight (rather than standalone)? 2) If I ever want to go back to Insight managed for WAC505 and WAC510, don't see a way to change from Local to Insight managed. Is reset to factory the only way to go back to Insight managed? Thanks.7.4KViews0likes13CommentsInsight App and website issue
Whenever I login to the app I get put to a page that says that I need to select a country. I do so and it errors out saying it cant contact insight. When I login from a pc it says I need to enter a country I do then it errors saying that because I already have purchased credits I can't select a country. I can't use the app on my phone and its a major incovience to have to go through all the menus to get it to allow me to do it from a pc with this error. This just started recently as I have been using the products for a while now.2.2KViews0likes1Comment"COUNTRY NOT SET" Error when accessing NETGEAR Insight
Some NETGEAR Insight users reported the error "Country not set" when selecting a country during setup or when updating the user profile. This error has prevented some users from logging into NETGEAR Insight through the app or web portal. This issue was identified and addressed during the June 4 th maintenance cycle. If you are still receiving this error, log into the app and re-select the appropriate country. At NETGEAR, we are working non-stop to push NETGEAR Insight even further with exciting new features and products in our ecosystem. You can contact the NETGEAR Insight team at insight-feedback@netgear.com. Sincerely, The NETGEAR Insight Team3.2KViews0likes3CommentsTemporary Service Interruption for Insight
Please be advised that we are aware of an issue with the NETGEAR Insight Mobile app and Insight Cloud Portal. Our team is actively working on restoring services as soon as possible. We apologize for any inconvenience this may cause. - The NETGEAR TeamSolved3.4KViews1like1CommentCannot see all my Devices and locations
Hi All We have a problem with seeing our devices online, when we login we direclty getting out account overview. We have now 9 insight devices and 9 device credit when we like to see all locations with devices nothing happend and we stay on the same webpages our account overview What is the problem ? Login the app by mobile is no problem this is only if we going online on the internet Can anyone help us what is wrong ?2.5KViews0likes2CommentsNetgear router c3000 model/ethernet ports not working
Please help me. I just got a brand new ethernet cord for my xbox one so I can play on wired connection. I go into my parents room and use a 10 foot cord and it works. My brother has a 100 foot cord going to his room and the internet works fine. I got a 100 foot Ethernet cord and ran it throughout the house and it will not work. If I plug my cord into the ethernet port my brother uses, it works. So I think it has to be the port. I don't know how to fix this or if I just have to get a new router. Netgear model c3000 has 2 ports so it should be able to run 2 ethernet cables.1.1KViews0likes1Comment