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Forum Discussion
Insight Web Interface "Invalid Session" Popup
I can not work with the Insight Web interface. Since a few days, I login, do MFA, Trust the browser (Safari, Chrome), use it for a few minutes, and then Insight Popup presents me with an "Invalid Session" Popup. This is so annoying. Deleting Cache, reboot fixes it for a few minutes, then all the same again. It redirects to the login page again, have to do MFA again, trust the browser, etc. Netgear, please get your things in order. This is our infrastructure you are tinkering with!!!
Laptop is a mac, M4, Browser is Safari and Chrome. Error pops up with both.
5 Replies
Was quiet for some time, now this SH%&**T starts again. Wonder why I pay for 6 Devices. FIX IT!!!
Well, I was going to try to open a ticket by clicking the "Contact Support" button at the bottom of this page which would take you to
https://www.netgear.com/support/contact.aspx
...but that page returns a 404 :(
It's been 3 months with this annoying error which makes navigating the portal next to impossible. My renewal is April 5th for 16 devices. If this isn't fixed in the next couple weeks, my plan is to get things as stable as possible and not renew.
What is going on at Netgear these days?
StephenB are you also experiencing the invalid session issues on the Insight portal when connecting from a desktop browser? Looks like this is happening on both Mac and Windows on on Safari, Chrome, and Edge. All I need to do to reproduce is navigate into a few areas of the portal, then click into either Topology or Wireless and that will immediately trigger the invalid session popup, which brings you back to the login screen. I managed to get in touch with support via phone and opened a ticket. Waiting on a response. But curious how wide spread this really is.
are you also experiencing the invalid session issues on the Insight portal
Sorry, I don't use Insight, so can't help with the main problem.
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