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desktop client
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ReadyCLOUD not connecting
I have a readycloud installed on an iMac runing MacOS 10.11.3. New install of ReadyCloud for MacOS v2 FM ver 6.4.2 I suddenly have a problem with connecting. The following situation applies: - I am signed in - The connecting pictogram keeps on turning - I have reset the readynas physically -> no succes - I CAN get into the NAS using RAIDar and through the Web interface. Everything is in order I cannot connect using ReadyCLOUD - I have tried connecting using iOS client v 1.5.6 same results - I can connect to the ReadyNAS externally through DMZ Please help Can someone please help me with this problem?Solved22KViews0likes16Comments
ReadyNAS 204 - Access Denied after Windows 10 update
I have been using a ReadyNAS 204 for a few months with no problems. My system has two Windows 10 (64bit) computers connected to the ReadyNAS. A few days ago, one of the computers received a Windows 10 update to version 1703, OS Build 15063.447. My scheduled backups no longer work. Doing a bit of checking, I find that when I go to the settings on my ReadyNAS Backup page, and do a "Test Connection", I get an "Access Denied-Invalid User Name or Password". This is true for every backup on the Windows 10 updated computer. The second computer has not yet been updated, and the "Test Connection" works for the backups on that machine (as do the backups themselves). All of the share information on the updated computer appears correct. I have rebooted both the NAS and the affected computer to no avail.Solved18KViews0likes14CommentsCan't download "public" files from ReadyCloud
Since 6.5.1 update, when my clients try to download files in my shared folders (via URL created by "Create Web Link" button), it will only upload somes bytes then says that the download is complete... All files downloaded are < 1KB... I did rollback to 6.5.0, now it works. So how to get it working with 6.5.1 ??Solved17KViews0likes57Comments
Windows 10 and ReadyCLOUD windows app
Hey All I've just finsihed upgrading to Windows 10 and noticed that the readycloud app wasnt present on start up. I loaded the app from the start menu and it loaded. However after 1 min, it closed. I repeated the process a few times, and each time the readycloud app just closed. I've not been able to get it to load at all. Has anyone else come across this and does anyone know if an updated version of the app is going to be released for windows 10? Thanks JamesSolved17KViews0likes13Comments
Having ReadyCLOUD problems since 3/30/17?
Hello ReadyNAS Community, ReadyCLOUD had an issue on March 30th, 2017 between 1:00 AM and 12:00 PM US Pacific time, which caused ReadyNAS devices to leave ReadyCLOUD. This incident stopped the connection from your ReadyNAS to the Cloud and may be preventing you from accessing your ReadyNAS remotely. Also, private home shares for ReadyCLOUD users were removed as part of a ReadyCLOUD user cleanup mechanism (which has since been disabled). Please know that we are working on contacting all the individuals who have reached out to us and those who appear to have been impacted at the email address associated with their ReadyCLOUD/MyNETGEAR account. If you were affected by this incident, you may have experienced one of the below situations: Could not access your ReadyNAS via ReadyCLOUD. Could not access the ReadyCLOUD.netgear.com home page. Could not access your ReadyNAS via ReadyCLOUD desktop/mobile applications. Cannot log into the ReadyNAS Admin Page locally with your ReadyCLOUD owner username and password. Cannot find files/folders located in a ReadyCLOUD user private home share. (see NOTE below) If you cannot login to your ReadyNAS Admin Page because you cannot use your ReadyCLOUD owner username/password, use your ReadyNAS's local admin password (default username: admin, default password: password). You may have changed the password from its default state when you first setup your ReadyNAS. If you cannot login to your ReadyNAS Admin Page because you do not know your ReadyNAS's local admin password, hit cancel when attempting to login. The password recovery screen appears. If you did not previously configure any password recovery options, you will need to perform an OS Reinstall to reset the admin password to default (admin/password). For boot menu options for performing OS Reinstall, visit: https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu, find your device, follow the procedure for performing an OS reinstall. More information about this procedure is documented at https://kb.netgear.com/22784/How-do-I-recover-a-lost-administrator-password-on-my-ReadyNAS-OS-6-storage-system If you used ReadyCLOUD, but did not utilize private home shares: You can rejoin ReadyCLOUD at any time. Navigate to the CLOUD tab from your ReadyNAS Admin Page, toggle on ReadyCLOUD, enter your MyNETGEAR username and password. After you confirm, you should be rejoined back to ReadyCLOUD. If you are having issues, try rebooting your ReadyNAS one time and then trying to rejoin ReadyCLOUD again. If you persist at having issues rejoining ReadyCLOUD, please seek assistance on our Community, at community.netgear.com. NOTE: If you used ReadyCLOUD, and believe you may have lost your files/folders from your ReadyCLOUD private home shares, or know that you lost your files/folders from the ReadyCLOUD private home shares, as part of the ReadyCLOUD incident on March 30th: If you have a backup of your ReadyCLOUD private home shares already, you should restore this data from a backup. If you do not have a current backup, please read on. Data, in some cases, may be recoverable; however, be advised that data recovery is not possible in all cases. Be advised that if you attempt to rejoin ReadyCLOUD, data may not be recoverable. Also, if you continue to use the device in normal mode, data may also not be recoverable. To put your ReadyNAS into read only mode: Go to https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu and locate your ReadyNAS model. Follow the instructions for placing your device in “Volume Read Only” mode from the boot menu. Reach out to us at readycloudsupport@netgear.com from a valid MyNETGEAR email account and we will work with you in the order that we receive your e-mail. To prepare your system for data recovery assistance: Go to https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu and locate your ReadyNAS model. Follow the instructions for placing your device in “Tech Support” mode from the boot menu. Once your device is in Tech Support mode, please provide us at readycloudsupport@netgear.com from a valid MyNETGEAR email account with the information requested at the end of this message. If you need access to data that was not in the home folders, please place your device in “Volume Read Only” mode for the meantime. If you do not need access to the other data on your volume, please place your device in “Tech Support Mode” If you are contacting us at readycloudsupport@netgear.com, please include the following details: First & Last Name Case Number (if you’ve called into Support) E-mail Address associated with ReadyCLOUD owner (MyNETGEAR SSO) ReadyNAS Model ReadyNAS Serial Number MyNETGEAR e-mail addresses of users who lost home folders. NETGEAR is treating this as a critical design bug and have patched the server software to prevent this issue from occurring in the future. Please subscribe to this post to get the latest updates from NETGEAR as they are posted. Note: To subscribe to a post click on the Options menu to the right of the title (three horizontal dots) on the very first (original) post in the thread and then click Subscribe. Thank you, NETGEAR ReadyNAS team12KViews4likes4CommentsOnline (VPN Disconnected)
firmware 6.6.1, ReadyCloud Client v 1.15., windows 10 pro, the NAS is accessed through the internet been having this problem for a while now and it's starting to drive me crazy. The desktop client is unable to connect to my NAS, returning the VPN Disconnected message, while the readycloud web portal works flawlessly on the same computer at the same time. From time to time, I manage to get the desktop client to work for a few minutes after logging out and in again(1 in 10 attempts), just to find it reporting a syncing error after a few minutes of syncing. I was hoping this was just a bug on Netgear's side, that would be solved if given enough time, but the desktop client has been doing this for more than half a year now and without being able to back-up my work, it's pretty pointless to have a NAS. Anyone else having the same problem with more luck solving it?12KViews0likes36CommentsReadyNAS is offline
I know this is an old issue, but out of the blue, our NAS is offline now after no one accessed it for a week. I tried rebooting the device and reinstalling the OS, but whether I log in through the desktop client or through the ReadyCloud website, it says the device is offline and I cannot access any folders or files. The OS is 6.6.1 and the client is 1.15, all the latest versions. I can see all the folders and files when I look at the device on our network using Windows Explorer, but I can't create a ReadyDrop folder... -Mark12KViews1like20Comments
