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Forum Discussion
Online (VPN Disconnected)
firmware 6.6.1, ReadyCloud Client v 1.15., windows 10 pro, the NAS is accessed through the internet
been having this problem for a while now and it's starting to drive me crazy. The desktop client is unable to connect to my NAS, returning the VPN Disconnected message, while the readycloud web portal works flawlessly on the same computer at the same time.
From time to time, I manage to get the desktop client to work for a few minutes after logging out and in again(1 in 10 attempts), just to find it reporting a syncing error after a few minutes of syncing. I was hoping this was just a bug on Netgear's side, that would be solved if given enough time, but the desktop client has been doing this for more than half a year now and without being able to back-up my work, it's pretty pointless to have a NAS.
Anyone else having the same problem with more luck solving it?
36 Replies
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I would start by updating the ReadyCLOUD app and the ReadyNAS firmware.
https://kb.netgear.com/000038857/ReadyNAS-OS-6-Software-Version-6-7-5
You could also check the firewall on the Windows machine.
If your computer and NAS are on the same LAN, there are other (and imho better) ways to backup your data to the NAS.
Hi, thanks for the reply. The computer and the NAS are not on the same LAN, the desktop client should be the current version, the NAS was a few versions behind, but is giving me an error when trying to check for updates: Operation timeout, Connection error. Check your internet connection or DNS settings. (I tried adding the 8.8.8.8 Ip to the IPv4 list as suggested in another thread here, also disabled IPv6, enabled it again though, after it didn't help). Now I've updated the firmware manually, so I should be up to date on everything, but the Check for updates error keeps popping up even with the new firmware, I'll see tomorrow at work, if it helped with the sync issue, but I'm not too confident it will.
I'll be most thankful for other tips that might lead to getting my NAS to work again.
I am having same problem and I have updated my Nas box (RN20200) with the latest firmware. I am running latest Mac OSX. I can only connect to my NAS box using readycloud when I am on the same Lan. So in my mind there must be some ports in the FW that need to be open. Do any out there got any Ideas.
good thinking... while I didn't find any problems with the firewall on my PC, there could be a problem in the settings of my router, that the NAS is connected to?
- Well, if the firmware update check fails due to Internet connectivity issues, ReadyCLOUD surely ain't gonna work properly either. You should troubleshoot that.
How's the NIC set up?thanks for your patience with me so far. I have to admit to being a very inexperienced user. What does NIC mean? Where do I find the related settings? Thank you in advance.
NIC = Network Interface Card, which is what your network cable(s) are plugged into (you may want to check that they are, securely, at both ends)
You will find the settings using the Web GUI Admin Page, under Network
Hello ivanmalek,
For real time support you may avail phone support contract. As for the firmware downgrade,support does not recommend rolling back to previous firmware's.
Regards,
Marty_M
NETGEAR Community Teamok... a few weeks have passed, still no solution to this problem. I'd be really thankful if someone could just read through the thread and give some advice a layman could follow.
You might be better off "biting the bullet" and getting paid support.
Or switch to a different VPN technology like ZeroTier. See https://community.netgear.com/t5/Using-your-ReadyNAS/ZeroTier-and-the-ReadyNAS/m-p/1163028#M118703
There's an app for that here: https://github.com/NAStools/zerotierone/releases/tag/readynas%2F1.1.14-nt3
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