NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
feedback
314 Topics
Update/Refresh Netgear Genie Program
PLEASE update the Genie program. It is so slow, clunky, outdated, and ugly. It's really pathetic, especially in the vain of more expensive hardware. The user experience does not match the price. It's like buying a Mercedes but the seats are made of cheap cloth. If I spend hundreds of dollars on a top of the line product, I expect the software to be excellent. Other companies have much better software. Catch up.223KViews37likes21CommentsRefresh/update the forum
The Netgear forums are pretty bad to say the least. The UI is slow and ugly. Netgear employees don't seem to read or care about all the feedback/complaints that we post. This forum needs to be totally revamped. Customer service needs to improve along with it.38KViews0likes3Comments
i feel like a BETA tester - OS 6
Hello Netgear, I am the owner of a ReadyNAS 516. I am also the owner of a Pioneer NVX and a Pro Business. I wanted the RN-516 because i wanted ReadyCloud. the thought of accessing my files and being able to upload to my device from anywhere was worth it to me. (i know this is possible with older devices, but not out of the box) I assumed that EVERYTHING else i had come to expect from my readyNAS would still be available. 1. ReadyDLNA does NOT work. WD TV Live, XBOX, Sony Bravia TV, IOS Plug Player, etc.... It DOES NOT work. 2. Plex will blow up if too many files are added to it. (this is NOT an issue on my older devices). While i AM watching something from Plex, i get these errors; System volume 'root' usage is 93 %. This condition should not occur in normal conditions. Please contact technical support. 3. Transmission cannot survive a reboot. If the system is rebooted, Transmission needs to be re-installed. and the default download directory become /Donwloads. <-- see the bad spelling. I know i cannot blame Netgear for 2 and 3, but I sure as heck can for #1. Plex, How hard is it to make your software work on Debian Wheezy.... must be near impossbile since it doesn't currently. Super Poussin, you should be ashamed of yourself for accepting $4.99 for Transmission that cannot survive a reboot. to all the people that complained "How come my older devices will not be upgraded to OS 6?", you should get down on your knees and kiss Netgears feet for not letting you do this. OS 6 blows compaired to 4.22 I want 4.22 on the new hardware..10KViews0likes23CommentsCommunity Pages Update Feedback
NETGEAR's new Community Pages are live and we want your feedback. We want to thank the Community for feedback from our first live test in June. We hope you'll take our survey and tell us what you think. Our new design allows for use on Mobile devices, and at various screen resolutions and sizes. You will continue to have access to your previous posts, profile and favorite categories. Please use this unified post to provide feedback for the new design. Be sure to consider the overall design, technical and formatting issues. Also, consider accessing the platform from your mobile devices. Your feedback will be very valuable as we continue to refine the NETGEAR Community Pages. Thank You, -NETGEAR Community Team When leaving feedback, you may use this format below for consistency. Issue or Comment: Device/Browser: Resolution (If known): Site Page/Section: Page URL: Feedback Comment:10KViews2likes16CommentsReadynas OS6 future requests
1) Snapshot function on Home folders. 2) Snapshot cleanup Schedule/option for each share, e.g. be able to set that only snapshots up to 30 days should be kept - Automatic delete older snapshots 3) Option to start ReadySYNC client automatically for each NAS on Readynas Remote client 4) Add an ignore, delete or quarantine file option to virus detections Also see my buglist at http://www.readynas.com/forum/viewtopic.php?f=154&t=72312
ReadyNAS 314 - a year of hell and now lost 10years of data!
I bought a ReadyNAS 314 when they were new in the market back in April 2013. I bought it partly because I wanted to safeguard my increasing data storage with redundancy in case of disk failure, and also because of the fancy Surveillance add-on that apparently came pre-installed on it (according to the Netgear ReadyNas website) I bought a diskless 314, 4x Seagate ST3000DM001 HDDs (on the hardware compatibility list), and a nice Panasonic outdoor PTZ wireless camera (on the hardware compatibility list for Surveillance) Total cost = LOTS!!! Turns out the Surveillance add-on wasn't actually written for the new ReadyNas boxes yet, and I spent 6 months being a guinea-pig for the tech support, going from one non-working version to another, upgrading with Beta software, uninstalling it, rebooting ReadyNas, restoring the software on it, and eventually an almost working version was put on my box, just in time for me to go on holiday and come back to find we'd been broken into! Nothing recorded on the ReadyNas as the Surveillance add-on had stopped working again!!! Anyway, through the last 6 months I have had nothing but disk errors reported by the ReadyNas by e-mail. This has been "being looked at" by support for a few months but I was told not to worry about them and they'd figure out what was reporting them or causing the errors. Either way I wasn't going to have to replace all of my drives 10 times a day like it suggested! So I didn't! I went away in March for a month, and whilst away amongst the bombardment of e-mails about disk errors, I received one saying "Volume is DEGRADED", nothing before that to suggest 1 disk had gone down, then another. Just that e-mail! Stupidly I thought, oh that'll be a disk failure then and the box is going to shut down/protect itself and I'll replace the bad disk which is under warranty when I get home. I come home to find flashing lights on the ReadyNas, I cannot log onto the ReadyNas console to see what is going on, so I contact support. They log on to it, cannot get any logs off it as they all appear lost (with the data), and tell me that 2 of my disks died!! Looking back over my e-mails, both disks must have died in less than a 45minutes timespan!! Really, am I that unlucky? Can 50% of my less than a year old HDDs really die that close to each other? Netgear of course are not going to pay to recover the data if it is even recoverable. Seagate will replace the disks under warranty but then the data is definitely gone, and a 3rd party want best part of £1000 to recover it for me! So, shall I just throw the whole lot in the bin and NEVER buy Netgear products again? (Currently have 4x ReadyNAS rackmounts and 2x ReadyNas Pros at work, to be replaced soon as cannot risk something like this happening there!) Shall I spend more money on an awful product and get the data recovered, replace the disks, and then maybe watch the same happen again? Or should I jump up and down until Netgear accept that as a customer I have had a really, really bad year dealing with their unfinished/untested software, inadequacies in support, and the fact that it would appear my data was safer for the last 9 years NOT using Netgear products than it was spending over £1k on their really safe products!) I would love to hear a response from Netgear...
6.2.0 has no manual to download
There is no manual for the new firmware 6.2.0 release. A manual is needed to explain in better detail the new features, how to use them and what they are. I have several question in regards to 6.2.0 1. What is "scrub", how does it work? What does it do? About how long does it take? Is the time it takes to complete based on the volume size, or on the actual amount of data on the volume? 2. What is balance? how does it work? What does it do? About how long does it take? Is the time it takes to complete based on the volume size, or on the actual amount of data on the volume? 3. I do know what defrag is, but how does netgear implement it? how does it work? About how long does it take? Is the time it takes to complete based on the volume size, or on the actual amount of data on the volume? 4. Disk test, how does it work? What does it do? About how long does it take? Is the time it takes to complete based on the volume size, or on the actual amount of data on the volume? 5. In regard to the auto power on and off. If the NAS is busy doing a scrub, balance, defrag, or disk test. Will it turn off or will it complete the task then turn off? Same goes if it's busy with a backup or replicate. Will it turn off in the middle of those tasks as well? Or will it completed them first before turning off. 6. If the unit is powered off automatically, and there is a scheduled task to start at a time that the unit is powered off, will it automatically turn on and start the task? Or must we schedule the unit to power on before the task is scheduled to start? Those are just some of my questions I have that can't be answered from reading the manual to 6.1 firmware, and you have not released the manual for 6.2.0
Open Question to Netgear - What are Your Intentions?
I have been a forum member and ReadyNAS owner since December of 2009. Certainly not as long a many of the add-on developers such as super-poussin and whocares, not as long as some of the more experienced users like claykin, mdgm, dbott76, TeknoJnky, sphardy, Papabear, fbmachines and stephenb and obviously not as long as the jedi - Yodah, Chirpa, Chewbacca, Jedi Knight, Han Solo and Oom-9. There are many others in each group I have unintentionally omitted but I write now because I am concerned for the future of the ReadyNAS line. I don't post much anymore but have never stopped reading (daily) the ReadyNAS forum. I've committed my own money, that of the company I work for and that of my friends and collegeues that listened to the purchase of a ReadyNAS. From the Duo to the Pro - I use daily and depend on quite a few to do their job and I will say they have done that and done it well. What concerns me is that direction the forum has taken since the departure of Yodah and Chirpa. While both continue to provide support (and while other Jedi also do their best) it would seem judging from the comments of users and Jedi alike there has been a fundamental shift in Netgear's priorities. So fundamental I now question whether Netgear is the right choice moving forward. To wit: As many have stated the forum was or is the reason to choose Netgear over the competition. I submit given Netgear's stance (the board itself is regularly unavailable) the forum can no longer be valued as it was in the past. Existing issues are no longer being addressed, discussed or even acknowledged by Netgear staff as readily as in the past. I would submit this lessens the value of Netgear support further decreasing the value of the ReadyNAS line. Existing web features such as the web simulator have been removed by Netgear without official communication and without remediation. This affects future purchases, reducing the user base therefore reducing the need to spend money on existing users. Problems we have lived with - (iTunes server / forked daapd, ReadyDLNA, USB3 operation, Photos I and II, ARM add-ons (or the lack thereof), loss of Bittorrent, RAIDiator v5 for x86, lack of a directory / LDAP server, requiring workaround, registry hack or command-line fixes for common issues) - the list goes on - have not been properly addressed. I don't care about most and the ones I do don't bother me that much but there is an expectation when you purchase a product that it live up to the marketing and your own expectations and I would submit that may no longer be the case. ReadyDATA hardware and software (what some existing programmers might be spending their time on) might be great - I will never know. For one, it is somewhat more expensive than a ReadyNAS but more importantly why would I give my money to a company that has begun to abandon an entire group of product enthusiasts that have have helped make the ReadyNAS line what it is today? You can search the board to find support for any point I referenced but I think for most just a reminder is enough. Note I am in no way unhappy with the performance of any of the many ReadyNAS units I own and work with on a daily basis. I strongly feel like I am witnessing a protracted death of a product I feel has value and it is for this reason I'm asking Netgear - What are your intentions?
