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Having ReadyCLOUD problems since 3/30/17?
Hello ReadyNAS Community, ReadyCLOUD had an issue on March 30th, 2017 between 1:00 AM and 12:00 PM US Pacific time, which caused ReadyNAS devices to leave ReadyCLOUD. This incident stopped the connection from your ReadyNAS to the Cloud and may be preventing you from accessing your ReadyNAS remotely. Also, private home shares for ReadyCLOUD users were removed as part of a ReadyCLOUD user cleanup mechanism (which has since been disabled). Please know that we are working on contacting all the individuals who have reached out to us and those who appear to have been impacted at the email address associated with their ReadyCLOUD/MyNETGEAR account. If you were affected by this incident, you may have experienced one of the below situations: Could not access your ReadyNAS via ReadyCLOUD. Could not access the ReadyCLOUD.netgear.com home page. Could not access your ReadyNAS via ReadyCLOUD desktop/mobile applications. Cannot log into the ReadyNAS Admin Page locally with your ReadyCLOUD owner username and password. Cannot find files/folders located in a ReadyCLOUD user private home share. (see NOTE below) If you cannot login to your ReadyNAS Admin Page because you cannot use your ReadyCLOUD owner username/password, use your ReadyNAS's local admin password (default username: admin, default password: password). You may have changed the password from its default state when you first setup your ReadyNAS. If you cannot login to your ReadyNAS Admin Page because you do not know your ReadyNAS's local admin password, hit cancel when attempting to login. The password recovery screen appears. If you did not previously configure any password recovery options, you will need to perform an OS Reinstall to reset the admin password to default (admin/password). For boot menu options for performing OS Reinstall, visit: https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu, find your device, follow the procedure for performing an OS reinstall. More information about this procedure is documented at https://kb.netgear.com/22784/How-do-I-recover-a-lost-administrator-password-on-my-ReadyNAS-OS-6-storage-system If you used ReadyCLOUD, but did not utilize private home shares: You can rejoin ReadyCLOUD at any time. Navigate to the CLOUD tab from your ReadyNAS Admin Page, toggle on ReadyCLOUD, enter your MyNETGEAR username and password. After you confirm, you should be rejoined back to ReadyCLOUD. If you are having issues, try rebooting your ReadyNAS one time and then trying to rejoin ReadyCLOUD again. If you persist at having issues rejoining ReadyCLOUD, please seek assistance on our Community, at community.netgear.com. NOTE: If you used ReadyCLOUD, and believe you may have lost your files/folders from your ReadyCLOUD private home shares, or know that you lost your files/folders from the ReadyCLOUD private home shares, as part of the ReadyCLOUD incident on March 30th: If you have a backup of your ReadyCLOUD private home shares already, you should restore this data from a backup. If you do not have a current backup, please read on. Data, in some cases, may be recoverable; however, be advised that data recovery is not possible in all cases. Be advised that if you attempt to rejoin ReadyCLOUD, data may not be recoverable. Also, if you continue to use the device in normal mode, data may also not be recoverable. To put your ReadyNAS into read only mode: Go to https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu and locate your ReadyNAS model. Follow the instructions for placing your device in “Volume Read Only” mode from the boot menu. Reach out to us at readycloudsupport@netgear.com from a valid MyNETGEAR email account and we will work with you in the order that we receive your e-mail. To prepare your system for data recovery assistance: Go to https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu and locate your ReadyNAS model. Follow the instructions for placing your device in “Tech Support” mode from the boot menu. Once your device is in Tech Support mode, please provide us at readycloudsupport@netgear.com from a valid MyNETGEAR email account with the information requested at the end of this message. If you need access to data that was not in the home folders, please place your device in “Volume Read Only” mode for the meantime. If you do not need access to the other data on your volume, please place your device in “Tech Support Mode” If you are contacting us at readycloudsupport@netgear.com, please include the following details: First & Last Name Case Number (if you’ve called into Support) E-mail Address associated with ReadyCLOUD owner (MyNETGEAR SSO) ReadyNAS Model ReadyNAS Serial Number MyNETGEAR e-mail addresses of users who lost home folders. NETGEAR is treating this as a critical design bug and have patched the server software to prevent this issue from occurring in the future. Please subscribe to this post to get the latest updates from NETGEAR as they are posted. Note: To subscribe to a post click on the Options menu to the right of the title (three horizontal dots) on the very first (original) post in the thread and then click Subscribe. Thank you, NETGEAR ReadyNAS team12KViews4likes4Comments
Can't log into Readycloud
Was working fine this morning, then i got disconnected and can't log in vial mobile app, client app or website...is something down?? you need to create a system status page for the readycloud service so when know when there are issues....very frustrating6.7KViews3likes12Comments
ReadyCLOUD not working with apps but works from web
Upgraded to 6.5.0 and migrated to my.netgear. I can see my shares and files with readycloud.netgear login. Upgraded android, IOS and Windows 7 app and using the same login/pwd receive message like "object not located" or in Windows app, aftert clearing cache logging out and logging back in, I see shares but when I click on displayed folders, nothing further happens. In android app it sees my NAS...clicking on name of NAS then leads to unending "Refreshing". -Cached cleared, loging and log out again....no change. Have tried leaving the Cloud from inside admin and re-entering ReadyCloud account, but no change. -Thoughts? Thanks9.4KViews2likes17Comments
Upload from iOS via ReadyCLOUD app
This may be more of an iOS question, but here goes: I have a ReadyNAS 314 and I'm using an iPhone 6 and/or iPad Air 2 running iOS 8.3 with Netgear's ReadyCLOUD app installed. I want to be able to upload individual files from iOS (mainly pictures and videos) using the ReadyCLOUD app. I do not wish to enable the Media Backup feature, but rather I'd like to be able to pick and choose which files I transfer to the NAS. At first, I assumed this functionality was simply beyond the capabilities of the ReadyCLOUD app, but I recently discovered that it is possible to upload individual files from within the iOS Messages app. Once you send or receive a picture or video in Messages, you can simply click the share icon and choose 'Open in RCLOUD'. This launches the ReadyCLOUD app and I'm able to select the exact upload location. Works perfectly! Problem is, I don't see the 'Open in RCLOUD' option available elsewhere in iOS (Photos, Mail, etc.) and I can't seem to find a way to add it. I'd really like to be able to use this feature to upload pics/vids without first having to send them to someone in a message. Has anyone else seen this issue? Does anyone know if it's possible to add 'Open in RCLOUD' to apps other than Messages? Seems odd that it would work so well in one app, yet be unavailable in others. I'm hoping it's just something I'm missing. Thanks in advance for any info on this issue!5.8KViews1like0Comments
ReadyCLOUD - ability to choose share/target folder
I'm sure this is a request that has been made before, but I thought it might help if I added my voice to it. Hopefully this issue will get bumped higher on the priority list. I would like to be able to specify which folder I backup from and where I backup to, as opposed to being limited to folders in the 'Users' sub-directory and having folders created automatically on the 'data' volume. That goes for the ReadyCLOUD PC app, as well as the Android app. On the Android app you can only backup photos that you take with your camera. What about shared pictures? I must admit that I'm baffled as to why such a simple feature has been neglected. It seems like it should be on a list of 101 features you want when backing up data. While I have this thread going - another issue I have is that the snapshot folder is included when new snapshots are made. I like the feature, but making a snapshot of a snapshot is redundant. When there are multiple snapshots it's like having two mirrors facing each other - you have a snapshot, of a snapshot, of a snapshot, of a snapshot, of a snapshot... And I'm not entirely sure why Netgear has even bothered with snapshots - at the moment my backups are not performing a sync, i.e. all files are copied to the NAS and if you delete a file on your PC it is not deleted on the NAS. So all copies of all files are stored on the NAS. Isn't that the idea of a snapshot - so you can delete or modify files and then retrieve an earlier version later if you need to? If the NAS stores all the files anyway, then you don't need a snapshot as all the files are there. I will bring this issue up in the support section - maybe it's just my ReadyCLOUD that doesn't work.4KViews1like1CommentPhone ReadyCloud App pictures preview icon
It will be nice if there was an option to change the View Option on the files in the ReadyCloud Phone App. The web interface shows Pictures icons preview but not the App. This way you don't have to open or download it so you can see it. For pictures search is impossible to find an specific one without opening a lots of them.1.6KViews1like1CommentReadyCLOUD - Reinitialising backup folder
Hi I have been using my ReadyNAS to backup specific folders from my desktop. The ReadyNAS is at a different address so I have been using the ReadyCLOUD app. I initialised the backup of a folder (eg photos) and after a while everything was uploaded to the NAS. I then left the ReadyCLOUD app running in the background for probably a month before I checked it again, and I noticed that some of the folders that were set to backup had lost their connection with the NAS (picture included). My problem is that I can’t find anyway of reinitialising the link with the NAS and hence these folders are no longer being backed up. If I use the "backup pc folder" button, it just created a new folder on the NAS and starts uploading all my files again. This is becoming quite a problem. Incidentally the two folders which have stopped syncing are quite large (30 & 480GB). Any help with the matter would be much apricated. Cheers.2.4KViews1like4CommentsReadyCLOUD on iOS, connected to R6400, but constantly refreshing to show directories on drive
ReadyCloud version 1.5.9 on iPhone 6S Just updated firmware on R6400 to V1.0.1.20_1.0.16 Drive is 5TB WD MyBook plugged into USB3 After signing in on ReadyCloud app using mynetgear account, app finds R6400. Clicking on R6400 symbol opens next screen ... and then sits there "Refreshing..." for an hour. What's up? What is fix? A year ago this worked!5.5KViews1like10Comments
