Upgraded to 6.5.0 and migrated to my.netgear. I can see my shares and files with readycloud.netgear login. Upgraded android, IOS and Windows 7 app and using the same login/pwd receive message like "object not located" or in Windows app, aftert clearing cache logging out and logging back in, I see shares but when I click on displayed folders, nothing further happens. In android app it sees my NAS...clicking on name of NAS then leads to unending "Refreshing". -Cached cleared, loging and log out again....no change. Have tried leaving the Cloud from inside admin and re-entering ReadyCloud account, but no change. -Thoughts?Thanks

Hi 3square, OPO, dschwartzer & mrQQ, If you can login but cannot access the shares or got stuck at connecting, try to disable IPv6 on the active ethernet (NIC) interface of your ReadyNAS system. Also, unchecking the encryption checkbox under the cloud settings page would help. Last resort would be leaving the cloud completely by clicking the 'Leave' button (ensure that all ReadyCLOUD private home shares were backed up) and re-login your admin ReadyCLOUD account. Kind regards, BrianL NETGEAR Community Team

Brian: Thanks for your note. I have now reset the password on both my MyNetgear accounts and got a confirmation that both accounts have ben updated. I am still unable to log in with my original account. When I try to log in in the browser I get this screen: On the iOS app, I get this screen. I also do not see the original email address listed in the Cloud User list. The current ID (the one that is working) is listed. Thanks for your continued help on this issue. Regards, David

Hi Blueray3, Welcome to the community! I believe we have released updates on our mobile apps. Could you give them a try and let us know what happens? Kind regards, BrianL NETGEAR Community Team

" I see shares but when I click on displayed folders, nothing further happens. In android app it sees my NAS...clicking on name of NAS then leads to unending "Refreshing"." the above is happening to me as well. but i am using the iOS app. version 1.5.8

I've had the same problem. I updated to ReadyNAS OS 6.5.0 and have upgraded my ReadyCloud account to a My.Netgear account. I can see on ReadyCloud that my NAS is in the device list. I can adminster that device and see and manage shares from ReadyCloud, so no problems there. I had been using the ReadyCloud iOS app to successfully sync photos to my NAS but, similar to the other post in this thread, I can now see the NAS device listed in devices but when I select the NAS it shows 'connecting' for about 10 seconds, then changes to 'Refreshing' and never shows any shares. Being unable to see the shares is preventing the photo sync functionality from seeing the backup share, so that's broken now too. I upgraded the iOS app to 1.5.8 then logged out of the app, cleared the cache, closed the app and logged back in but that hasn't fixed the issue.

ReadyCLOUD not working with apps but works from web

17 Replies

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BrianL2
NETGEAR Employee Retired
May 31, 2016
Hi Blueray3,

Welcome to the community!

I believe we have released updates on our mobile apps. Could you give them a try and let us know what happens?

Kind regards,

BrianL
NETGEAR Community Team
- 3square
  Aspirant
  May 31, 2016
  " I see shares but when I click on displayed folders, nothing further happens. In android app it sees my NAS...clicking on name of NAS then leads to unending "Refreshing"."
  
  the above is happening to me as well. but i am using the iOS app. version 1.5.8
- OPO
  Aspirant
  May 31, 2016
  I've had the same problem. I updated to ReadyNAS OS 6.5.0 and have upgraded my ReadyCloud account to a My.Netgear account. I can see on ReadyCloud that my NAS is in the device list. I can adminster that device and see and manage shares from ReadyCloud, so no problems there.
  
  I had been using the ReadyCloud iOS app to successfully sync photos to my NAS but, similar to the other post in this thread, I can now see the NAS device listed in devices but when I select the NAS it shows 'connecting' for about 10 seconds, then changes to 'Refreshing' and never shows any shares. Being unable to see the shares is preventing the photo sync functionality from seeing the backup share, so that's broken now too.
  
  I upgraded the iOS app to 1.5.8 then logged out of the app, cleared the cache, closed the app and logged back in but that hasn't fixed the issue.
3square
Aspirant
Jun 05, 2016
Hello? Any update on this issue?
dschwartzer
Luminary
Jun 10, 2016
This sounds like the same problem I am having. Just had to reconstruct my RN202 after a HDD issue. I had previously upgraaded to OS 6.5 and the SSI MyNetgear account and everything worked fine.

I am able to connect to all shares under ReadyCloud on a desktop. Using the iOS app, I log in and the app says my ReadyNAS is "Online". When I select the device, I see all of the shares and at the top it says 'Connecting: but then changes to "Disconnected", but I can still see the shares and the content in the shares, except for the Home folder. In the Home folder I have created a sub folder and that does not appear on the iOS app and it too changes from Connecting to Disconnected.

Any thoughts would be appreciated.

Regards,

David
- mrQQ
  Apprentice
  Jun 12, 2016
  Same here. Always says disconnected.
  - BrianL2
    NETGEAR Employee Retired
    Jun 14, 2016
    Hi 3square, OPO, dschwartzer & mrQQ,
    
    If you can login but cannot access the shares or got stuck at connecting, try to disable IPv6 on the active ethernet (NIC) interface of your ReadyNAS system. Also, unchecking the encryption checkbox under the cloud settings page would help. Last resort would be leaving the cloud completely by clicking the 'Leave' button (ensure that all ReadyCLOUD private home shares were backed up) and re-login your admin ReadyCLOUD account.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team
OPO
Aspirant
Jun 15, 2016
Hi BrianL2, your suggestion worked to resolve my issue. I haven't received any application updates or firmware since my last post, so these instructions provided me with a solution. I did have to rejoin my NAS to ReadyCloud twice before it showed up again as a managed device, but that was the worst of it.
Thanks
- BrianL2
  NETGEAR Employee Retired
  Jun 15, 2016
  Hi dschwartzer,
  
  Have you tried resetting the password of your main ReadyCLOUD account? Maybe that would help.
  
  OPO Great! Again, we apologize for the inconvenience this has caused you.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
  - dschwartzer
    Luminary
    Jun 16, 2016
    Brian:
    
    Thanks for your note.
    
    I have now reset the password on both my MyNetgear accounts and got a confirmation that both accounts have ben updated. I am still unable to log in with my original account.
    
    When I try to log in in the browser I get this screen:
    
    On the iOS app, I get this screen.
    
    I also do not see the original email address listed in the Cloud User list. The current ID (the one that is working) is listed.
    
    Thanks for your continued help on this issue.
    
    Regards,
    
    David