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RBR860 intermittent disconnects
I have had this Router plus 1 satellite since March 2023. It is connected to Hitron EN2251 modem from Spectrum. The router and modem are plugged directly into the wall plug. Both sit in the open and at least 4 feet from the ceiling. Up to June 2025 I have had ZERO problems with the router and then I started getting these random disconnects. The internet was up, not a problem with the service. These disconnects could be a few days apart or hours. I didn't record them unfortunately. Chat with Support on July 7th. Elevated to Level 2, after a long chat all he had me do was change the channel on both 2G/5G 11/36 respectively. I sent the Router logs but evidently, he didn't see any there. I recorded more disconnects on July 8th, July 17th and July 18th. Stopped recording dates, figured that wasn't the issue. End of July, beginning of August I changed the channel on the 5G band from 36 to 48. Seemed to run fine until August 26th (out), out again on September 7th and September 10th. I kept the logs from those 3 incidents. Today, September 11th I called Tech Support. The lady kept asking me how many times a day does it disconnect? Really? I don't sit by the router and watch it. I only record when I see the problem. End result, she had me perform a complete reboot of modem and router and told me to monitor the problem. I was monitoring the problem and that's why I called again on September 11th. Very frustrating call to say the least. So, has anyone else had this issue? What causes this problem? How did you fix it? Any insight will be appreciated. GregIsolated ethernet ports
I have a fiber to ethernet terminal (Nokia XS-010X-Q, not a router) connected to my 860 in router mode. I also have 2 sats and a number of devices connected to the ethernet ports on the master, one being a NETGEAR unmanaged 5-port switch in another room. All attached devices, both wi-fi and ethernet, connect to the internet without issue. Been in this setup for months. Enabled Windows Remote Desktop and found out that the devices on the ethernet ports do not talk to each other, ping fails, etc. Tried switching to VLAN/Bridging mode to see if that was required but that didn't help and it disabled their access to the internet. Are the ethernet port supposed to be able to talk to each other by default? If not, how do I configure the 860 to allow ethernet ports to talk to each other? I am testing this with a desktop and a laptop both connected directly to the ethernet ports on the master. Please advise...Share your Orbi 350, 750, 850 or 960 series system UpTime
Found on the routers and RBS IP address/debug.htm web page for best details, please post both RBR and RBS uptime. Please note of any inconsistencies between the RBR and RBS. Generally the RBR and RBS uptime should be same. Home wide power brown outs should be noted if these are seen. Thank you.RBS860 does not react
Dear Community, after I added another RBS860 to my RBR860 (router + 2 satellites) - which was itself quite a challenge as I had to reset all of the devices. Now the additional satellite doesn't react anymore. The power LED is continously orange. The RBS860 doesn't react to: remove power cable - reconnect power press reset button for 10 sec use 30/30/30 method Still no reaction...just a lonely constant orange light. Are the any other possibilities to reset the RBS? What else shall I do to get the RBS back into my network? Thanks a lot!
