NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Not getting correct speed with Comcast
Hello all In November I saw that Comcast offered a higher tier internet service in my neighborhood. Speeds are advertised up to 986 Mbps. Since I signed up I’ve only seen 350-400 Mbps. I had a couple of online chats and phone calls with Comcast. I also had two techs come to the house to check the signal to the house. The second tech said that Comcast had to approve new firmware for my CM1000 modem (this was in December). He said that once Comcast approved the firmware then Netgear would push the upgrade to my modem directly. I called to try to get credit for billing since I wasn’t getting the correct speeds and I was forced to chat with Comcast tech support again. The tech sent me a link to the Nighthawk X6 router firmware page to update my CM1000 cable modem :| When I told them it was the wrong equipment they told me to contact Netgear directly to receive my firmware update. I sent this link to him. https://www.netgear.com/support/product/CM1000#download It says “Current Versions Firmware upgrades are pushed down by your ISP. For more information, please see our Knowledge Base .” He just told me to talk to Netgear :| Has anyone had any success getting advertised speeds with Comcast Gigabit Internet? Thanks for your timeAdvantages/Disadvantages to using Orbi RBK50 pair as Wireless Access Points
I use an xFinity wireless router/modem for internet, wireless and VOIP. I understand that I could use the Orbi RBK50 units as access two wireless access points for this router, but am wanting to know what the advantages and disadvantages are of this and whether I would possibly be better off disabling the xFinity wifi and just going with the 2 Orbi's. I realize that going the access point route would potentially give me more coverage (3 wireless signal senders instead of 2) but wonder if I would be losing out on some functions or features by doing this. Thanks in advance.Problem using Orbi (RBK50) with Xfinity (Comcast) modem/router
Orbi was working fine with my comcast/xfinity service until this weekend. (Comcast modem/router was in bridge mode per instructions.) This weekend my internet service started acting up intermittently and yesterday it wasn't working at all. Tried power recycle several times, confirmed Xfinity modem was in bridge mode, had comcast cust service send modem reset, all to no avail. The Orbi was connecting to satellite and creating local network, but the web control panel (orbilogin.com) said no internet connection. Tried the troubleshooting through the web control panel but never succeeded. Spent over an hour working the issue with Comcast customer service and nothing was working - finally had them reset the cable modem/router to normal mode (not bridge mode) and gave up on the Orbi (powered them down). (In normal mode, the internet service is working and the WiFi coverage works in my house, but it is back to the pre-Orbi coverage and speed, so not as good.) Can anybody help??? Does this sound like a hardware problem with the Orbi? Other ideas/troubleshooting? I've exhausted my ideas as well as anything Comcast could do to help...Nighthawk Extender and Xfinity Router
We purchased a Nighthawk Extender to extend our signal right outside our 2000 SF home. We have high speed Xfinity Comcast Cable used with their router/modem. We set up the Nighthawk as required, near the router, and synced it with the WPS on the router also as required. Both the 2G and 5G networks were created also as required. Both the router and the Nighthawk are located in the center of the home and equidistant to the exterior. The Nighthawk LED is all showing the green LED connection. However, there is no affect on the signal --it doesn't appear to be extended at all, certainly not to the outside. We have tried everything and are completely frustrated. Can anyone help and let us know what step we are missing? Or if the Nighthawk devices simply do not work?