Orbi system has been fantastic and rock solid since the day I bought it. Today I was in the app and it said “new firmware available” and I updated, and it was the last time anything worked. The app updated the router but not the satellites. After multiple reboots of everything, I finally managed to get the satellites updated, but nothing will connect. Internet is constantly dropping in and out, and the satellites occasionally connect, but the whole system is effectively down for any wireless use, only devices connected directly to the router work with any sort of consistency. Any ideas of what to do?

jtalcott wrote:........... Internet is constantly dropping in and out, and the satellites occasionally connect, but the whole system is effectively down for any wireless use, only devices connected directly to the router work with any sort of consistency. Any ideas of what to do? I saw similar issues after updating to 2.3.1.60. I think that something is wrong in the Satellite software. I solved this as follows: Power off the Satellite Go to "Attached Devices" in the web GUI, and click on "Remove" or "Forget" device for the Satellite that you powered off. Now power on the Satellite and then use a paper clip to factory reset it. When the Satellite comes up press the Sync button on the Router and then on the Satellite to connect the Satellite to the Router That's it, when the Satellite comes up things will continue working as they should! :) Good luck

2.3.1.60 everything went to crap | NETGEAR Communities

41 Replies

CrimpOn
Guru
May 11, 2019
jtalcott wrote:
Any ideas of what to do?

The most consistent advice I have seen is a "factory reset". i.e. the paperclip in the reset hole until the power LED blinks steadily. Then, configure from scratch. If your Orbi is mostly "vanilla", this is a pretty simple fix. On the other hand, if a lot of devices have been given dedicated IP's, lots of customized descriptions, unusual DHCP range, etc. etc. this process is a real chore and most people "try anything else" before reluctantly getting out the paperclip.

One "quick" process is to save the current configuration, factory reset, and then reload the configuration. (On the Advanced tab, Administration, Backup Settings. Sometimes this works. However, if the actual configuration is corrupted, then a full configuration from scratch is the only thing left.

Remember to reset the Orbi to exactly the same WiFi name (SSID) and password. All those devices should reconnect after the reset. If either the SSID or password is changed by even a single character, then every device has to be reconfigure.
- michaelkenward
  Guru
  May 12, 2019
  CrimpOn wrote:
  
  One "quick" process is to save the current configuration, factory reset, and then reload the configuration.
  
  That can bring bugs back from the dead.
  
  By all means try it, but be prepared for failure.
- kdbajaj22
  Tutor
  Jun 28, 2019
  I have had the exact same experiences since 2 weeks ago when I updated to this firmware. I have two satellites and one router. Each satellite has one ethernet connected device. Randomly, especially at night (no clue why) everything conks off. All wired/wireless devices either indicate there is no internet connection or are disconnected. This outage occurs for 15-20 minutes. The Orbi app is unable to detect the system during the outage.
  If you restart the router only, the satellites take up to 20 minutes to register.
  
  If you restart a satellite, it does not help until the router is restarted.
  
  During the outages, the router is pingable but config page does not open (assuming you are still connected to the network)
  
  I am unable to determine a pattern, although majority of the downtime happen in the night l have experienced it once in the day.
  
  I have already attempted a full reset using the paperclip. This did not help.
  
  I am so close to moving to the Velop because this isn't the first time a firmware update has caused outages. I've had the system for two years and I've never seen so much unexplained downtime
  
  My ISP uses a PPPoE link and its 250mbps. It is a rock solid connection.
  
  My home is approximately 2400 square feet. I would say that the only positive thing about Orbi is the incredible coverage.
  
  Any ideas on this? (I work in IT so advanced tips or settings are OK for me)
  - FURRYe38
    Guru
    Jun 28, 2019
    How was v60 applied? Via auto update or manual download of the FW files and maually applied?
    
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
    
    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    
    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
    Try disabling the following and see:
    Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
    kdbajaj22 wrote:
    I have had the exact same experiences since 2 weeks ago when I updated to this firmware. I have two satellites and one router. Each satellite has one ethernet connected device. Randomly, especially at night (no clue why) everything conks off. All wired/wireless devices either indicate there is no internet connection or are disconnected. This outage occurs for 15-20 minutes. The Orbi app is unable to detect the system during the outage.
    If you restart the router only, the satellites take up to 20 minutes to register.
    
    If you restart a satellite, it does not help until the router is restarted.
    
    During the outages, the router is pingable but config page does not open (assuming you are still connected to the network)
    
    I am unable to determine a pattern, although majority of the downtime happen in the night l have experienced it once in the day.
    
    I have already attempted a full reset using the paperclip. This did not help.
    
    I am so close to moving to the Velop because this isn't the first time a firmware update has caused outages. I've had the system for two years and I've never seen so much unexplained downtime
    
    My ISP uses a PPPoE link and its 250mbps. It is a rock solid connection.
    
    My home is approximately 2400 square feet. I would say that the only positive thing about Orbi is the incredible coverage.
    
    Any ideas on this? (I work in IT so advanced tips or settings are OK for me)
ekhalil
Master
May 12, 2019
jtalcott wrote:
........... Internet is constantly dropping in and out, and the satellites occasionally connect, but the whole system is effectively down for any wireless use, only devices connected directly to the router work with any sort of consistency. Any ideas of what to do?

I saw similar issues after updating to 2.3.1.60. I think that something is wrong in the Satellite software. I solved this as follows:

Power off the Satellite

Go to "Attached Devices" in the web GUI, and click on "Remove" or "Forget" device for the Satellite that you powered off.

Now power on the Satellite and then use a paper clip to factory reset it.

When the Satellite comes up press the Sync button on the Router and then on the Satellite to connect the Satellite to the Router

That's it, when the Satellite comes up things will continue working as they should! :)

Good luck
- jtalcott
  Tutor
  May 14, 2019
  This worked for me! Back up and stable so far for over a day. Thanks!
  - FURRYe38
    Guru
    May 14, 2019
    Now make a new backup config to file. Lable it v60 in the file name.
    
    Enjoy. :smileywink:
    
    jtalcott wrote:
    This worked for me! Back up and stable so far for over a day. Thanks!
cdnSpinalTap
Guide
May 14, 2019
Hello,

Well, I've tried all of the suggestions and cannot seem to get a stable connection after upgrading to 2.3.1.60. It stays up for a random amount of time and then all internet goes down - wired and wireless. I am also not able to administer the Orbi from a browser - bowser hangs on attempting to connect. I have to do a power down and restart before it will work again.

Here are the series of events that go me here:

- upgraded from 2.3.1.48 to 2.3.1.60 through normal automatic process

- everyting worked fine for a bit, then everything came down

- did a factory reset on both the main unit and the satellite, setup from scratch

- worked fine for a bit, crashed

- downgraded to 2.3.1.44, factory reset, setup from scratch

- worked fine for a bit, crashed

- did a factory reset on the satellite, removed from configuration, re-added

- worked fine for a bit, then crashed.

Before the upgrade to .60 everything was working completely fine.

Any other suggestions?
- SW_
  Prodigy
  May 14, 2019
  cdnSpinalTap, please try this and see if you can get your network back to stability:
  
  Verify that Orbi/Satellites Firmware are on the same version, v60.
  
  Turn off all Orbi, Satellites, and ISP modem/router
  
  Disconnect all LAN cables from Orbi LAN and WAN ports
  
  Turn on Orbi Router
  
  Login to Orbi, enable telnet, telnet into the Orbi Router, and type these commands:
  
  config default
  
  config commit
  
  reboot
  
  Setup the Orbi via WiFi. Skip all Satellites settings steps. Once you're done with Orbi setup, type reboot command at Orbi terminal.
  
  Next...
  
  Connect the LAN cable to Orbi WAN port to ISP modem/router
  
  Turn on ISP modem/router
  
  Wait for 15 minutes and verify that your network stays up
  
  If all is well, then...
  
  Disconnect all LAN cables from Satellites
  
  Turn on 1st Satellite
  
  Login into the Satellite's debug.htm page and tick the telnet box (http://satellite-ip/debug.htm)
  
  telnet into Satellite and type:
  
  config default
  
  config commit
  
  reboot
  
  Wait for 15 minutes and verify that Orbi WiFi network is still holding up. If all is well, repeate the same steps with all remaining Satellites. Once everything is up and running, then start adding each LAN client back, one at a time, to your network.
  
  Once everything is up and running, please verify that Orbi/Satellites backhaul signals are within dBm range to ensure stability. For telnet and dBm related information, please refer to this how to link.
  
  Good Luck!
  - cdnSpinalTap
    Guide
    May 14, 2019
    SW_ ,
    
    I went through the steps and am slowly adding back wired connections.
    
    The only weird thing that happened so far is when I turned on my satellite again after the Orbi setup + 15min wait, I lost my wifi connection, which is similar behaviour as before. I was able to do a DHCP renew and continue with your steps (telnet to satellite, config default, reboot, etc).
    
    Things have been stable for about 30 minutes, so I will continue to add back wired connections and see how things proceed.
    
    Thanks.
- FURRYe38
  Guru
  May 14, 2019
  Also after doing any resets, besure to not load any saved configuration files from back up. Setup from scratch only.
  
  cdnSpinalTap wrote:
  
  Hello,
  
  Well, I've tried all of the suggestions and cannot seem to get a stable connection after upgrading to 2.3.1.60. It stays up for a random amount of time and then all internet goes down - wired and wireless. I am also not able to administer the Orbi from a browser - bowser hangs on attempting to connect. I have to do a power down and restart before it will work again.
  
  Here are the series of events that go me here:
  
  - upgraded from 2.3.1.48 to 2.3.1.60 through normal automatic process
  
  - everyting worked fine for a bit, then everything came down
  
  - did a factory reset on both the main unit and the satellite, setup from scratch
  
  - worked fine for a bit, crashed
  
  - downgraded to 2.3.1.44, factory reset, setup from scratch
  
  - worked fine for a bit, crashed
  
  - did a factory reset on the satellite, removed from configuration, re-added
  
  - worked fine for a bit, then crashed.
  
  Before the upgrade to .60 everything was working completely fine.
  
  Any other suggestions?
  - cdnSpinalTap
    Guide
    May 14, 2019
    Thanks FURRYe38 and SW_ - trying suggestions now, will let you know the results.

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2.3.1.60 everything went to crap