Absolute Dismay

I am extremely saddened to discover that the only option that I have for support after only 7 months is a paid service. I paid, I think about $500 for an RBR50 and 2 RBS50s and now I can't speak to somebody. This is pathetic!!

So for the last 7 months, things have generally been fine. I think that Disney Circle may be causing memory issues, but I've learned to live with that. Today, I noticed some poor service. I opened the mobile Orbi App and noticed that both of my satellites were offline. In the Web Interface, they show as waiting for connection. Oh and these have wired back haul, and I am currently using the LAN ports of the satellites fine. My f/w version is listed as v2.5.0.38, and this version doesn't even show up on this website. I mean I just don't get it with this company.

I got a survey request when I started this thread that I agreed to. I filled it out and wrote that I think that this service and terrible and that I would not be buying any additional NetGear products. I clicked submit, and it returned a server error. Unbelievable!!

All that I really want to know is when was this f/w released and is this a bug? I am about to a) try a factory reset b) go purchase a new non-NetGear mesh set up and start blasting them in reviews.

I've rebooted everything, tried to sync, oh and I have no light on the ring at the top of any of the devices. They do glow white while booting I believe, but I have not seen any magenta. Browser-based GUI is VERY slow at best. Generally does not work.

Sorry for the rant, but I am so frustrated and angry I could spit nails.

Retired_Member
Dec 03, 2019
Your problem is with the firmware: v2.5.0.38

You may want to try and revert to an older version.

How did you get v2.5.0.38?

16 Replies

Retired_Member
Dec 03, 2019
Your problem is with the firmware: v2.5.0.38

You may want to try and revert to an older version.

How did you get v2.5.0.38?
- Mark_L
  Tutor
  Dec 03, 2019
  Auto-update, I suppose. I did not go out of my way to put it on there.
  
  Thanks for the comment. I'll try to dl the "Current Version" and apply it manually.
  - Retired_Member
    Dec 03, 2019
    Mark_L wrote:
    Auto-update, I suppose. I did not go out of my way to put it on there.
    
    Thanks for the comment. I'll try to dl the "Current Version" and apply it manually.
    fair enough.
    
    Just to be clear...Auto-update usually means Netgear pushed it with no action on your part. Most of the time it may happen in the middle of the night.
    
    Some people do login and see that a firmware is available and they consider that an auto-update. It is not. That would be an optional update. If a firmware contains major revisions, it will be pushed with no action by the user. That's an auto-update.
FURRYe38
Guru
Dec 03, 2019
Has a factory reset and setup from scratch been performed since last update?
Mark_L wrote:
I am extremely saddened to discover that the only option that I have for support after only 7 months is a paid service. I paid, I think about $500 for an RBR50 and 2 RBS50s and now I can't speak to somebody. This is pathetic!!

So for the last 7 months, things have generally been fine. I think that Disney Circle may be causing memory issues, but I've learned to live with that. Today, I noticed some poor service. I opened the mobile Orbi App and noticed that both of my satellites were offline. In the Web Interface, they show as waiting for connection. Oh and these have wired back haul, and I am currently using the LAN ports of the satellites fine. My f/w version is listed as v2.5.0.38, and this version doesn't even show up on this website. I mean I just don't get it with this company.

I got a survey request when I started this thread that I agreed to. I filled it out and wrote that I think that this service and terrible and that I would not be buying any additional NetGear products. I clicked submit, and it returned a server error. Unbelievable!!

All that I really want to know is when was this f/w released and is this a bug? I am about to a) try a factory reset b) go purchase a new non-NetGear mesh set up and start blasting them in reviews.

I've rebooted everything, tried to sync, oh and I have no light on the ring at the top of any of the devices. They do glow white while booting I believe, but I have not seen any magenta. Browser-based GUI is VERY slow at best. Generally does not work.

Sorry for the rant, but I am so frustrated and angry I could spit nails.
- Retired_Member
  Dec 03, 2019
  FURRYe38 wrote:
  Has a factory reset and setup from scratch been performed since last update?
  
  factory resets are for lost passwords

SW_

Prodigy

Dec 03, 2019

Mark_L wrote:
...They do glow white while booting I believe, but I have not seen any magenta. Browser-based GUI is VERY slow at best...

If Orbi LED is pulsing white, it could be busy and slow. If it is, just wait it out, which could take a while.

Satellite and router ring LEDs

Pulsing white. Your Orbi router and satellite are applying a configuration or updating their firmware.
OFF. Your Orbi router and satellite are working normally.

Router ring LEDs

Solid white. Your Orbi router is powering up.
Pulsing white. Your Orbi router is in factory default mode.

michaelkenward
Guru
Dec 05, 2019
Mark_L wrote:

I am extremely saddened to discover that the only option that I have for support after only 7 months is a paid service. I paid, I think about $500 for an RBR50 and 2 RBS50s and now I can't speak to somebody. This is pathetic!!

This place is free.

And you seem to have found an answer in just 45 minutes.

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Absolute Dismay