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Forum Discussion
Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues
I am done waiting not hearing anything back from their engineering team to fix this issue. It's been 3 weeks now with no fix. I pretty much told them, they have till Feb. 10th before I purchase a different Mesh system and ditch this crap Orbi. This is ridiculous its taking this long to fix the issue. I work for a living in IT, and work with large products from EMC, CommVault, and have worked with their Dev teams on issues and they resolve them within days of being found.
I can't keep tolerating the disconnecting of my wifi devices (android) like this any longer and having to reboot the routers when another device just decides it doesn't want to connect any longer.
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
129 Replies
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- Did Best Buy take back the orbi?
I literally watched my android phone drop network connection multiple times right in front of me, couldn't believe my eyes. The signal was very strong also. Only 20ish feet from the router. And my firmware is latest. I have joined the others by turning off the beam to see if it helps.
I was having trouble updating the firmware so I called support. Took about 10min to fix. While we were waiting to update I told the guy, I didnt want that 192.168.7.1 crap. He said no problem, what do you want? I said, 192.168.1.1 and he logged in my router and did it for me, LOL
-Bobby
I tried the Eero once as well, realiablility yeah, very good, nice apps and super easy to setup, however speed was horrible, does not compare with the Orbi at all.
I'm getting 200 up and down on my cellphone. Not the 300 I get on my hardwired PC. still pretty good. Not slow by any means. What good is fast speed on the orbi if it keeps dropping all the time.
- Agreed. With the latest firmware, i finally have the best speeds and coverage with Orbi. Finally they fixed it
Right now it's solid. Beamforming is not on. Haven't tested that yet. But MU-MIMO is on.
Looks like per your post in another topic, it isn't solid. Using it in only AP mode is not a fix but a work around and not acceptible for a package like this.
Re: Orbi loosing Internet Connection
You are correct. I had the exact same problem. You need another router and put the orbi in AP mode until Netgear fixes the issue
I wasn't having issues with the wi-fi signal. I was having issues with the routing. It would drop DHCP every 24 hours
I've been testing the Orbi sytem for 3 days now, its been solid. Great speeds over the whole house, no signal drops. Today i wanted to see how far I could place the satellite away from the router. The Orbi router is at the front of my house in my bedroom, and i was able to place the satellite in the back yard 160FT away and the satellite got a solid blue light, and was able to get 230 download/ 23 upload from my phone on 5G, and 236 Download/ 24 upload with my laptop hardlined to the satellite. So far its been a great system!
- I can't believe how old some of these threads are and yet the modern Orbi on the latest firmware has the exact same issues with frequent disconnects. I am confident it is a hardware issue related to the backhaul dropping but Netgear won't address it. I really regret not checking these forums and only relying on "reviews".
