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Forum Discussion

OrbiDemigod's avatar
OrbiDemigod
Apprentice
Jan 23, 2018

Anyone else want a refund for the Orbi that Netgear is slowly bricking via Forced Firmware?

So in the past day since updating to the latest firmware, my devices are losing connectivity 2-5 times per hour. What in the world did you guys do? Send out firmware to basically brick our $400 router? I have spent too much time wasted trying to get my Orbi router fixed in the past few days, than all my other routers in the last 15 years combined.

 

I would just like a refund. I feel like you guys are purposefully making this router worse with each and every firmware update. I'm pretty sure I'm not the only one that wants a refund for this router, that was once the best to being a pure joke. Even your app seems to be glitchy as ever lately. 

 

Can we all get a refund please? 

18 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello OrbiDemigod

     

    I sent you a PM

     

    DarrenM

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Send me a Pm with your name, email, and  phone number and I will get you in contact with our support team to help resolve the issues that you are having.

     

     

    DarrenM

    • OrbiDemigod's avatar
      OrbiDemigod
      Apprentice
      Hey Darren, any updates as to when we will receive our Free Upgrade to Orbi Pro?
  • Just curious if you reverted back to older FW to see if the problems continued? 

    • bhart0531's avatar
      bhart0531
      Star

      Refund!

       

      Anybody have luck in getting their money back for their flawed ORBI system?

      • Oakserver's avatar
        Oakserver
        Initiate

        I doubt it somehow. The answer would be to roll back to a stable firmware version.

  • These routers are junk.  I have 3 and they go in and out daily.  waste of money DO NOT BUY