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mgolub's avatar
mgolub
Guide
Jul 08, 2023

Excessive Internet Usage

Starting the 1st of July, my internet usage jumped to 400GB/day.  I average 2-300GB/month.  I've looked through the devices and only see two that I'm not sure of and I've blocked them.  I don't see where I can see usage by device so that's no help.  My guest WiFi has always been disabled.  I'm going to change my wireless password and reboot (which means resetting every device in my house).  Anyone have any other ideas?  Or some way to trace usage by device?

8 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What NG product model are you referring too? 

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

    • mgolub's avatar
      mgolub
      Guide

      What NG product model are you referring too? OrRB RBR50

       

      What Firmware version is currently loaded? V2.7.4.24.  I checked for updates, says it's the latest


      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?  ISP is Xfinity and I'm using a Motorola M86000 modem
      Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

       

      All cables are good, rewired a couple of months ago and everything has been running just fine for 2 years.  Internet usage bumped to 400GB/day starting 7/1.  I'm trying to track down what device(s) could be the issue.  This is a home network.

  • plemans's avatar
    plemans
    Guru - Experienced User

    netgear doesn't have a way to trace them by device. 

    but if you're using 400gb per day, that shoudn't be to hard to track. 

    Simple disconnect your devices and then turn a couple on for a couple hours and see if the data use jumps. 

    that much data is 16gb and hour so should be pretty easy to see if the usage jumps

    • mgolub's avatar
      mgolub
      Guide

      You'd think it would be easy but it's not.  I'm on xFinity so no easy way to see how much data is consumed.  I have one desktop computer, a phone and a couple of laptops that are off.  Beyond that, there are 28 other devices around the house that are connected to wifi, from thermostats to Echos to Smartthings hubs.

      • plemans's avatar
        plemans
        Guru - Experienced User

        There's a traffic monitor in orbi but it only shows all the device. 

        Try turning off all the phones/tablets/computers and just see if any of your IoT/smart hubs are caught in a loop and causing it. If that doesn't work, that's ruled out a bunch. then turn on the phone or PC next and watch. 
        its a bit of a pain but it does work. 

        Thats how I found out I had a miner installed that was burning data on one of mine.