Installed router and satellites yesterday, Aug 12, 2020Satellites showed up as connected 5G with good backhaulDevices displayed 7 of 14 attached and working devicesDecided to power down the router for 2 minutes to see if I could get devices to show.Now Satellites show as disconnected, but have blue light tops, 3 of 14 working devices show as attached. Yes I did a sync and it seems to have worked. My frustration levels are rising as I cannot determine status of any of my devices. I'm hoping someone has a workaround or answer for this issue. Thank you. Additional Background info:Set my own admin password, ssid and network password, changed Lan Ip address from 192.168.1.1 to 192.168.0.1, added 10 reserved IP addresses. I have 5 (working) Broadlink IR blasters that must be totally reinstalled if IP, SSID, or password changes, they are a PITA.

Why did you change the LAN IP address? What if the IP address that the Orbi is getting is in that range. I suggest putting it back to the default IP. Reboot the Orbi router, then unplug the satellites for 30 seconds or so and plug back in and let them get connected again.Make sure all device that are wireless are signed into the wireless network. Regarding wired devices, make sure they are pulling an IP address, and also check cable connection.

I changed the Lan IP address because my prior router's reserved IP addresses were 192.168.0.nnn and Orbi Router rejected addresses. Also have 5 Broadlink rm3 Minis (IR Blasters) that would need to be totally reinstalled into their app and my Hubitat system, a total nightmare. Easiest path for me was to duplicate the old network. Yesterday after changing the IP the satellites connected and showed good back haul with 192.168.0.nnn addresses.Mstrbig wrote:Why did you change the LAN IP address?

Update: If I look at the system using the Android phone app it shows the satellites daisy chained (as expected), connected with 5g. Logging in from computer shows them as disconnected. Both app and computer show only 3 of 14 devices as connected. PS can only get into the phone app by clicking on Anywhere Access, login in fails.https://community.netgear.com/t5/Orbi-App/Orbi-App-Android-phone-quot-login-timed-out-please-try-again/m-p/1955107#M1571

Something may be causing this. So one way to truobleshoot is try this:unplug and turn off any and all devices connected to your Orbi system, with the exception of your phone and/or PC. Forget the wifi network on your phone, and re-establish a wifi connection freshly logging in with password. Load the Orbi app and see if it recognizs your router, sats, phone and PC. Check the Web GUI to see if it is reporting the same info. One by one plug in wired devices and turn on wireless devices. Make sure each one is properly connecting, checking in between, that they are showing up, in the app and/or browser GUI.

Appreciate the suggestion. With 14 devices, 3 wired, 11 wifi, I decided to try it with one device before taking the plunge with the remainder. Tried with the Wifi connected Android 6 Samsung phone used as a Hubitat Dashboard: forgot network, powered down, powered up, quickly reconnected and functional. No status change with Orbi app, or web gui, Samsung device does not show as attached to router or satellite, but works, shows Hubitat dashboard, and connects to the web. Btw Yesterday I contacted tech support regarding this issue. No Joy,seemed like forever and multiple people to reach someone, and I'm here seeking an answer. The rep's response "it only shows devices connected to internet" which was not correct as a few local ip only devices were showing. I can live without a phone app, but need a picture of attached devices to troubleshoot connection issues.

Missing Devices and Satellites | NETGEAR Communities

36 Replies

Mstrbig
Master
Aug 13, 2020
Why did you change the LAN IP address? What if the IP address that the Orbi is getting is in that range. I suggest putting it back to the default IP. Reboot the Orbi router, then unplug the satellites for 30 seconds or so and plug back in and let them get connected again.
Make sure all device that are wireless are signed into the wireless network. Regarding wired devices, make sure they are pulling an IP address, and also check cable connection.
- arnb
  Guide
  Aug 13, 2020
  I changed the Lan IP address because my prior router's reserved IP addresses were 192.168.0.nnn and Orbi Router rejected addresses. Also have 5 Broadlink rm3 Minis (IR Blasters) that would need to be totally reinstalled into their app and my Hubitat system, a total nightmare. Easiest path for me was to duplicate the old network. Yesterday after changing the IP the satellites connected and showed good back haul with 192.168.0.nnn addresses.
  Mstrbig wrote:
  Why did you change the LAN IP address?
  - arnb
    Guide
    Aug 13, 2020
    Update: If I look at the system using the Android phone app it shows the satellites daisy chained (as expected), connected with 5g. Logging in from computer shows them as disconnected.
    
    Both app and computer show only 3 of 14 devices as connected.
    
    PS can only get into the phone app by clicking on Anywhere Access, login in fails.
    https://community.netgear.com/t5/Orbi-App/Orbi-App-Android-phone-quot-login-timed-out-please-try-again/m-p/1955107#M1571
FURRYe38
Guru - Experienced User
Aug 13, 2020
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

Do devices appear on the RBRs web page under connected devices?
arnb wrote:

Installed router and satellites yesterday, Aug 12, 2020
Satellites showed up as connected 5G with good backhaul
Devices displayed 7 of 14 attached and working devices
Decided to power down the router for 2 minutes to see if I could get devices to show.
Now Satellites show as disconnected, but have blue light tops, 3 of 14 working devices show as attached. Yes I did a sync and it seems to have worked.
My frustration levels are rising as I cannot determine status of any of my devices. I'm hoping someone has a workaround or answer for this issue. Thank you.

Additional Background info:
Set my own admin password, ssid and network password, changed Lan Ip address from 192.168.1.1 to 192.168.0.1, added 10 reserved IP addresses. I have 5 (working) Broadlink IR blasters that must be totally reinstalled if IP, SSID, or password changes, they are a PITA.
- arnb
  Guide
  Aug 13, 2020
  The internet provider is Optimum Online
  RBR plugged into Arris TM822 cable modem
  House about 1800sq ft, one floor, but very long with RBR at one end, RBS daisy chained about 30ft from RBR, then 25ft RBS to RBS. Yesterday, connection displayed as "5g good backhaul", and still seems solid, but looking at gui I would not know that.
  FURRYe38 wrote:
  What Firmware version is currently loaded?
  What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
  
  What is the size of your home? Sq Ft?
  What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
  - Mstrbig
    Master
    Aug 13, 2020
    I assume you are coming out of 1 of the 2 LAN ports on the Arris and not the WAN port?
    It absolutely makes no sense that you are functioning, but some of your devices are not showing up.

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Missing Devices and Satellites