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new Orbi install - frequent disconnects when using VNC
I just replaced an Asus router with Orbi RBK43
I sit at one computer with big monitors and use VNC to remote desktop share my laptop. The laptop is using a VPN connection back to my office
I'm getting frequent disconnects (like every 10 minutes) and the VNC has to re-establish connectivity to the laptop.
This never happened with the ASUS router. Both computers are sitting within 5 feet of the Orbi router. The laptop connected by 5G and the desktop by wire.
Is there an Orbi setting that I'm missing that is causing these frequent disconnects?
Thanks!
26 Replies
RedCab wrote:I sit at one computer with big monitors and use VNC to remote desktop share my laptop. The laptop is using a VPN connection back to my office
I'm getting frequent disconnects (like every 10 minutes) and the VNC has to re-establish connectivity to the laptop.
There is probably a reason behind not using VPN directly from the desktop to the office.
Where is the "disconnect" taking place?
- On the laptop WiFi connection to the Orbi?
i.e. the VPN connection fails at the same time? - Only on the VNC connection between laptop and desktop?
- On the laptop WiFi connection to the Orbi?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M9702
RedCab wrote:I just replaced an Asus router with Orbi RBK43
I sit at one computer with big monitors and use VNC to remote desktop share my laptop. The laptop is using a VPN connection back to my office
I'm getting frequent disconnects (like every 10 minutes) and the VNC has to re-establish connectivity to the laptop.
This never happened with the ASUS router. Both computers are sitting within 5 feet of the Orbi router. The laptop connected by 5G and the desktop by wire.
Is there an Orbi setting that I'm missing that is causing these frequent disconnects?
Thanks!
Firmware: up to date
ISP: Comcast
Modem: Arris TG862G
The laptop and desktop are in the same room. Laptop connected by 5G with clear line of site. Desktop is wired.
I'll try beamforming right away
I suspicious of the guest network I set up but will try things one at a time and see...
Note I said earlier that I never had any issue with my previous router.
What mode is your modem working in? It has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
RedCab wrote:This never happened with the ASUS router. Both computers are sitting within 5 feet of the Orbi router. The laptop connected by 5G and the desktop by wire.
Is this one of the new laptops that has no ethernet jack? Would be really convenient to be able to rule out WiFi as being part of the problem.
Great question from CrimpOn...
The hang only occus on my desktop that is running VNC viewer and has a wired connection to the Orbi.
I just got a hang and I quickly got over to the laptop and was able to move windows ... and then back to the desktop - and it was still hanging.
Unfortunately no ethernet jack on the laptop. The docking station (w/ E jack) is still back at the real office which I'm not allowed into.
So far I've tried ...
beamforming
MU-MIMO
WMM (was already on)
Also the Comcast gateway is running (and always has) in bridge mode... no double NAT here.
Other than switching in the Orbi for the old Asus wireless router the networking configuration hasn't changed.
A real puzzle. I installed TightVNC on my desktop and laptop. The laptop is connected to Orbi WiFi 5G and the desktop is wired to the Orbi. VNC on the desktop has been displaying a stopwatch on my laptop for 30 minutes now. (and everything else I do on the laptop) I'll let it go for a while to see what happens.
Just wanted to confirm which computer(s) lose connection and how much they lose. i.e.
- Is it only VNC that stops and has to be restarted?
The desktop and laptop both remain connected to the Orbi and to the internet?
i.e. the office VPN connection stays up on the laptop? - Or.... one of the computers loses connection to the Orbi?
- Is it only VNC that stops and has to be restarted?
