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Forum Discussion
Orbi Blocking Websites
After returning home and having the orbi offline (4 week) we turned everything back on and are having this issue:
-some websites, including the Netgear website, are being blocked. Typical error message includes a “this page not available” or asks for login credentials. Other sites include Netflix, AJC
-if I bypass the orbi and connect directly to my ISP router (WiFi, ATT) the sites come up.
-I cannot find any commonality between the websites being blocked.
-effect is on all devices (Mac, android and PC) and all browsers.
Haven’t reset the orbi yet, but have rebooted.
-some websites, including the Netgear website, are being blocked. Typical error message includes a “this page not available” or asks for login credentials. Other sites include Netflix, AJC
-if I bypass the orbi and connect directly to my ISP router (WiFi, ATT) the sites come up.
-I cannot find any commonality between the websites being blocked.
-effect is on all devices (Mac, android and PC) and all browsers.
Haven’t reset the orbi yet, but have rebooted.
41 Replies
I have the same problem I set up my replacement orbi router and reset my 2 satellites and now all my devices ask for a username and password going to any website. How can I fix this?
Have you tried to have the devices forget the networks and connect to them again?
DarrenM
Ultimately I had to reset the router and reinstall. No idea of underlying cause or any other solution.
- I have this issue and have reinstalled and rebooted with no success. It’s one problem after another with the Orbi, possibly the worst technology I’ve ever bought as it’s causing me regular and persistent stress.
I bought the Orbi and was working fine but today won’t let me open People magazine website. Won’t let me play movies in HBO app. Keeps saying no connection to internet but YouTube works fine
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
MHajian wrote:I bought the Orbi and was working fine but today won’t let me open People magazine website. Won’t let me play movies in HBO app. Keeps saying no connection to internet but YouTube works fine
I've been searching and have not found a satisfactory answer to the issue. I'm gald I'm not the only one encoutnering it. I had the ORBI Pro setup at my home with Spectrum internet service. No issues, simple install, worked great.
I bring ORBI Pro to my office, easy setup but have the websites are blocked. At the office we use AT&T Internet 50. When I sign in using the built in WIFI on the ATT modem all sites work perfectly. When I use ORBI, again, half the sites are blocked and ask for a user name and password.
I did a factory reset on both router and satelite. Same issue.
I also tried entering the orbi username and password when prompted at a random. blocked site with no success.
Is the ATT modem at the office bridged?
DarrenM
Not sure how to "bridge" it. It's a BGW210-700
I am not a pro, but rather a home user. I have Spectrum and they have done everything they can to assure a fast clear service at the house. I purchased the ORBI to amplify the WiFi signal because Charter signal doesn't reach all over the house and they do not offer repeaters. Now, If I am on the ORBI, all devices get blocked from websites or we see a no such file message. The box that appears with some browsing attempts asking for a login is creepy and seems like someone is trying to hack me. Doesn't seem to allow me past no matter what I do. None of this happens on the Charter WiFi signal. The crazy thing is that to download updates in case that would help requires (apparently) that I am on the ORBI signal and it blocks its own site! Is this a boat anchor? What can I do? This equipment was originally installed at our home without problems. We just moved (same service provider) and now we get this insane behavior. Can anyone actually help? I have read posts with similar complaints but no one seems to have a fix.
HELP!
Whats the Mfr and model# of the ISP modem?
How is the Orbi connected to the ISP modem? Router mode or AP mode?
ibuxton wrote:
I am not a pro, but rather a home user. I have Spectrum and they have done everything they can to assure a fast clear service at the house. I purchased the ORBI to amplify the WiFi signal because Charter signal doesn't reach all over the house and they do not offer repeaters. Now, If I am on the ORBI, all devices get blocked from websites or we see a no such file message. The box that appears with some browsing attempts asking for a login is creepy and seems like someone is trying to hack me. Doesn't seem to allow me past no matter what I do. None of this happens on the Charter WiFi signal. The crazy thing is that to download updates in case that would help requires (apparently) that I am on the ORBI signal and it blocks its own site! Is this a boat anchor? What can I do? This equipment was originally installed at our home without problems. We just moved (same service provider) and now we get this insane behavior. Can anyone actually help? I have read posts with similar complaints but no one seems to have a fix.
HELP!
This blocking issue has now happened to me, exactly as others describe. I can only assume Netgear knows what the answer is after 6 months?
Dear orbi users, unsurprisingly Netgear is pretending it doesnt know the answer which is of course ridiculous. However, my third party systems people worked it out in minutes. The issue is that despite claiming to be plug into your own router and play, ORBI decided to compete as a router with the existing BT router rather than remaining a wifi booster. In so doing the ORBI tried to issue new IP addreses to all the connected devices which wrecked connectivity. The solution was to change the ORBI set up to wifi booster only. This alllowed the existing BT router to re-establish the IP addresses for all devices including SKY devices. I wont issue step by step guidance to avoid misleading but this approach fixed my network immediately. I hope this helps some of you!
ISP Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, LAN to LAN and configure AP mode on the Orbi router. AP mode can be found under Advanced Tab/Advanced Settings/ Router and AP mode.- I had the same problem after getting new modem. Resetting and reinstalling everything solved the problem for me
So now Orbi is trying what??? Why on the planet it is so hard to set this system so it works as intended? It's not user friendly, and I will do everything to discouraged people from buying it... 'goog job' Netgear!!!
- I believe I may have a possible solution for you. I was having the same problem after setting up my new hardware. I logged into the management console for the Orbi from a PC. There I updated the DNS settings to 8.8.8.8 and 8.8.4.4. After doing so, I am no longer having this issue.
Like many of you, I am stumped, too.
Out of the blue one day, on my RBR 50, I was unable to log on to my very own email and website, wirelessly. I could plug directly into the cable modem and it would work. My cellphone could log in via data minutes.
I've tried configuring the Orbi as some suggested. Rebooted. Reinstalled. Nothing works.
Traceroute shows me where the bottleneck is, i.e. which ISP is not passing the packets through but what good does that do me?
I don't have a cable modem/router duo, so that cable modem is not sending DNS addresses that conflct with Orbi.
Some have suggested re-installing a previous firmware. I have the latest. Where would I find the last one that worked?
I"ve tried resetting the DNS to 8.8.8.8. No dice.
The only thing THAT WORKS is using a VPN CONNECTION. Isn't that weird?
I"ll be looking for another router solution pretty soon.
I so wanted this hardware to work...
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?Orbi is not blocking any sites for me...
iflatow wrote:
Like many of you, I am stumped, too.
Out of the blue one day, on my RBR 50, I was unable to log on to my very own email and website, wirelessly. I could plug directly into the cable modem and it would work. My cellphone could log in via data minutes.
I've tried configuring the Orbi as some suggested. Rebooted. Reinstalled. Nothing works.
Traceroute shows me where the bottleneck is, i.e. which ISP is not passing the packets through but what good does that do me?
I don't have a cable modem/router duo, so that cable modem is not sending DNS addresses that conflct with Orbi.
Some have suggested re-installing a previous firmware. I have the latest. Where would I find the last one that worked?
I"ve tried resetting the DNS to 8.8.8.8. No dice.
The only thing THAT WORKS is using a VPN CONNECTION. Isn't that weird?
I"ll be looking for another router solution pretty soon.
I so wanted this hardware to work...
Hey folks, I was going down that path that someone recommended regarding how to configure my Orbi as a wireless access point (see here: https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point) and when I logged into my Orbi using my iPhone (which was using the Orbi for wifi), I got a message that said (paraphrasing) "the Orbi has reconfigured its router address to avoid conflicts with your cable modem". Once it did that, I tried connecting from a pc to one of the web sites that was asking for my credentials, and I got right through with no prompt! Guessing the latest firmware helps fix this? I'm running FW version 2.2.1.210. Hope this helps!
This would probably be due to your ISP modem already having a router built in and not FW related.
What is the Mfr and model# of the ISP modem your Orbi is connected too?
JerseyJack wrote:
Hey folks, I was going down that path that someone recommended regarding how to configure my Orbi as a wireless access point (see here: https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point) and when I logged into my Orbi using my iPhone (which was using the Orbi for wifi), I got a message that said (paraphrasing) "the Orbi has reconfigured its router address to avoid conflicts with your cable modem". Once it did that, I tried connecting from a pc to one of the web sites that was asking for my credentials, and I got right through with no prompt! Guessing the latest firmware helps fix this? I'm running FW version 2.2.1.210. Hope this helps!
Actiontec MI424WR
- Thank you for the help! This fixed it for me! So frustrating, seemed so easy to set up, and my boys loved it, they could play on their iPads wherever in the house, but when we tried to click on links from Facebook, or update an iPhone, it wouldn’t let us. This fix, logging into the Orbilogin site and it manually adjusting the IP address to not conflict with the modem fixed it! Thank you! Hopefully Netgear fixes this in their next update.
The Orib automatically or should automatically change it's IP address to avoid an IP address conflict if you factory reset the Orbi and walked thru the setup wizard.
Also, This would be a double NAT condition which isn't recommended. Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopGood Luck.
Raven36 wrote:
Thank you for the help! This fixed it for me! So frustrating, seemed so easy to set up, and my boys loved it, they could play on their iPads wherever in the house, but when we tried to click on links from Facebook, or update an iPhone, it wouldn’t let us. This fix, logging into the Orbilogin site and it manually adjusting the IP address to not conflict with the modem fixed it! Thank you! Hopefully Netgear fixes this in their next update.
So I called Netgear support and they told me what to do:
1) Have your device or computer logged into the network you have setup, then open a browser window. Type in www.orbilogin.net into the address bar and use "admin" fior the Username field, and type the password you created in the setup in the Password field.
2) You should see a screen popup with the newly created IP address and a button saying "Continue". Click on the button on the page and you should be redirected to a Netgear Dashboard for the Orbi.
3) Once you see the redirected dashboard screen, you should be able to open another browser tab or window and type in the web address you had a login screen for. You should now see the website instead of the login screen you saw before.
4) Enjoy the Orbi :)
